Techno Functional Sme

**JOB TITLE**:Techno Functional SME (Pega)**

**LOCATION: UniOps Bangalore**

**ABOUT UNILEVER**:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

**ABOUT UNIOPS**:
Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

**MAIN JOB PURPOSE**:
iOps puts **customers** **at the heart of our business operations so we win with customers in the marketplace. We are removing complexity, integrating our processes, and delivering the **data, insights, and technology **we need to create a great customer experience, while the world moves into the digital era. Simplifying operational tasks frees our time and resources to unlock **growth** for Unilever and more **value** for our customers and our partners.

The purpose of this job is to deliver the IT capabilities in the Order Management & Claims space using Pega as the underlying technology platform and other associated technologies.

**KEY ACCOUNTABILITIES**:

- Pega is highly used as Unilever strategic IT solution for “Order Management & Claims” for close to 180 Unilever markets. The solution is implemented using a technology suite that includes SAP ECC, Integration technologies like Mulesoft, Hyper automation factory tools ~bots and associated technologies.
- As a primary accountability, the techno functional SME for Pega will be accountable to understand business requirements, have detailed discussions with relevant stakeholders to align on the scope.
- To work with IT Vendor partners to get the feasibility study done along with Devops team for the requirements (cost, effort, timelines, tech stack alignment, best practices). These CRs will undergo the development life cycle (including testing).
- CRs delivered should meet the business benefit. It could be time & ‘or’ effort reduction in execution cycles, improvement in business KPIs, FTE reduction, removal of overheads, process improvement, adoption rate etc.
- Inputs of techno functional SME are crucial for smooth running of a robust devops CR model to ensure reusability of existing IT components and fast tracking the delivery of solutions to Unilever markets at lower TCO.

Support operations team to resolve incidents / problem tickets as deemed.
- Project resource fulfilment with devops team - timely planning of the required project resources, funding, aligned with the iOps governance compliance.
- Involvement in various phases of project so that business stakeholders and iOps governance is updated with the right status.

Supplier management to ensure that we are equipped with quality resources to deliver the right quality product and optimal utilization of resources.

**KEY REQUIREMENTS**:

- ** Overall 10+ years of experience in IT of which 5+ years of experience working on SME roles.**:

- Good IT knowledge and appreciation for the systems and integration. Proposing workable technical solutions which are designed to deliver performance-oriented solutions is the key.
- Understanding of PaaS architecture and layer cake principles is mandatory.
- Devops experience preferred.
- ** Bachelor’s in engineering, Computer Science required, and Masters/MBA preferred**:

- ** Ability to work with multiple cultures, both within team and stakeholders**:

- Good domain knowledge to be able to work with Platform Directors, and global Stakeholders to ensure alignment within and outside Unilever IT organizations.
- Conversant with budgeting practices & governance