On Site Service Technician

**DESCRIPTION**

**Job Summary**:
Serves as the technical specialist and primary customer support contact to diagnose and complete fewer complex repairs to Cummins products at a single customer’s site. Ensures adherence to company standards while delivering efficient, reliable, and high-quality service.

**Key Responsibilities**:

- Engage customers professionally, anticipating and addressing their needs promptly and efficiently.
- Utilize specialized tools and follow documented procedures to diagnose and perform basic repairs, including preparing required parts and tools.
- Provide coaching on preventative maintenance and basic repairs for customer employees.
- Escalate unresolved issues to experience On Site Technicians or Supervisors as necessary.
- Document service activities, including service worksheets, timesheets, warranty claims, and quality forms.
- Maintain a clean and organized work area, ensuring tools are operational and in compliance with safety standards.
- Ensure adherence to all Health, Safety, and Environmental policies and promptly report incidents or issues to site management and supervisors.
- Conduct field failure analysis and support the dispatch of defective parts to the plant for corrective action.
- Attend and resolve field failures (BSVI and BSIV) in a timely manner to minimize downtime.
- Provide detailed failure reports to internal teams for corrective actions and support infant care for emerging product issues.
- Deliver technical training to OEMs, OEM dealers, and service center personnel to enhance operational excellence.
- Support warranty handling, including diagnosis, conclusion of warranty disposition, and customer updates.
- Maintain and update the service database, ensuring accurate records of service activities and monthly reporting.

**RESPONSIBILITIES**

**Competencies**:

- **Communicates Effectively**: Tailors communication to audience needs, ensuring clear and professional delivery.
- **Customer Focus**: Builds and maintains strong customer relationships with a commitment to customer satisfaction.
- **Manages Complexity**: Analyzes technical issues and identifies effective solutions.
- **Develops Talent**: Coaches and trains customer and internal teams to ensure long-term success.
- **Health and Safety Fundamentals**: Proactively adheres to and promotes safety behaviors.
- **Diagnostics Application**: Translates customer issues into effective troubleshooting plans.
- **Electronic Service Tool Application**: Effectively uses diagnostic tools like INSITE for troubleshooting and repair.
- **Engine Systems Interaction**: Applies knowledge of mechanical and electrical systems to efficiently diagnose and repair issues.
- **Service Documentation**: Ensures detailed and accurate documentation of service activities and findings.
- **Technical Escalation**: Escalates complex technical issues appropriately while maintaining a clear record of steps taken.
- **Values Differences**: Recognizes and respects diverse perspectives to drive better solutions.

**Qualifications**:

- Apprentice Certified Power Generation or Engine Technician (preferred).
- Vocational diploma from a relevant technical institution.
- Current relevant electrical certification (optional).
- Valid local driving permit

**QUALIFICATIONS**

**Skills and Experience**:

- **Experience**:

- Basic-level field service experience.
- Intermediate knowledge of power generation or engine products.
- Experience in high voltage/low voltage systems (preferred).
- Customer service experience with a strong problem-solving focus.
- Hands-on experience with vehicle-level analysis, including troubleshooting engine and aftertreatment systems.
- Ability to strip down and rebuild components such as turbochargers, dosing systems, and fuel systems.
- **Technical Proficiency**:

- Proficient in analyzing and troubleshooting mechanical, electrical, and electronic systems.
- **Additional Skills**:

- Strong organizational and training capabilities for coaching OEM and service center teams.
- Effective reporting and database management, including incident reporting in tools like ePIR.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Technician

**ReqID** 2409572

**Relocation Package** Yes