Mega Hiring
5 days ago
We Are Hiring For Service Desk Role With Leading IT Company. (**Immediate Joining to 30 Days**)
**Job Location**: Bangalore
**Sal**: 2.50 to 6.00 LPA
**Language**: Proficient in English (Read + Write + Speak )
**Role purpose**:
Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls, web, chat and Service Requests
**Roles and Responsibilities**
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Adherence to policies and procedures, closure of open calls after resolution.
- 1-6 Yrs of experience in **Service Desk/International BPO/Technical Support**:
- Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
- Experience in PC Hardware configuration
- Experience supporting LANs, PC operating systems and desktop software
- Experience using a variety of PC software including Microsoft Office Suite,
- Knowledge and understanding of end user requirements
- Strong customer service orientation Self-Starter
- Good listening skills & Ability to analyze and solve technical problems
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
Mandatory Language Skill: Prior SD experience and excellent English speaking skills
Key Skills
Service Desk
Application Software
Windows OS
OS
L1
Laptop Support
L2
DNS
Windows
Troubleshooting
ITIL
DHCP
Active Directory
MAC
Operating Systems
Outlook Configuration
LAN Configuration
Desktop Support
ITIL Framework
IT Service Desk
Technical Helpdesk
Incident Management
Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
- Any Graduate
Company Profile
- Outpace Consulting Services Private Limited- Leading it company- Company Info
***
- View Contact Details- +**Salary**:
2,50,000 - 6,00,000 P.A.
**Industry**:
BPO / Call Centre
**Functional Area**:
Customer Success, Service & Operations
**Role Category**:
Customer Success
**Role**:
Customer Success Associate
**Employment Type**:
Full Time, Permanent
-
Sales Officer
2 weeks ago
Bengaluru, India Mega HR Full time**Roles and Responsibilities** DESIGNATION: Sales Officer / Relationship Officer EXPERIENCE: 1 to 8 YEARS Qualification: Graduation Job Specification: - Roles and Responsibilities - Distributor Handling - GYM visits - Merchandising - Responsible for Secondary Sales - Distributor/dealer appointment - Channel Sales - GT Sales - Distribution Sales You can...
-
Mega Walkin Drive
5 days ago
Bengaluru, Karnataka, India CorroHealth Full time ₹ 3,60,000 - ₹ 4,80,000 per yearMega Walkin Drive for: Jr Executive - Coding Services| Bangalore| B.Sc Nursing Graduates OnlyWe are hiring B.Sc Nursing graduates to join ourCorroHealth team in Bangalore as Junior Executive-Coding ServicesPosition: Jr Executive - Coding ServicesQualification: B.Sc Nursing graduates onlyWork Timings: 9:00 AM 6:00 PMSalary: 30,000 CTC per monthInterview...
-
Bengaluru, India Tata Consultancy Services Full timeMega Walk-In Drive TCS Bengaluru is Hiring for Benefits AdministrationJob Title: Benefits AdministrationDate : November 29th 2025Timings : 10:00 AM – 12:30 PMVenue : Think Campus, 42-P - 45-P, Hosur Rd, Electronic City Phase II, Electronic City, Bengaluru, Karnataka , BengaluruShift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work...
-
Bengaluru, India Tata Consultancy Services Full timeMega Walk-In Drive TCS Bengaluru is Hiring for Benefits AdministrationJob Title: Benefits AdministrationDate : November 29th 2025Timings : 10:00 AM – 12:30 PMVenue : Think Campus, 42-P - 45-P, Hosur Rd, Electronic City Phase II, Electronic City, Bengaluru, Karnataka , BengaluruShift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work...
-
Bengaluru, India Tata Consultancy Services Full timeMega Walk-In Drive TCS Bengaluru is Hiring for Benefits AdministrationJob Title: Benefits AdministrationDate : November 29th 2025Timings : 10:00 AM – 12:30 PMVenue : Think Campus, 42-P - 45-P, Hosur Rd, Electronic City Phase II, Electronic City, Bengaluru, Karnataka , BengaluruShift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work...
-
Bengaluru, India Tata Consultancy Services Full timeMega Walk-In Drive TCS Bengaluru is Hiring for Benefits AdministrationJob Title: Benefits AdministrationDate : November 29th 2025Timings : 10:00 AM – 12:30 PMVenue : Think Campus, 42-P - 45-P, Hosur Rd, Electronic City Phase II, Electronic City, Bengaluru, Karnataka , BengaluruShift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work...
-
Bengaluru, India Tata Consultancy Services Full timeMega Walk-In Drive TCS Bengaluru is Hiring for Benefits Administration Job Title: Benefits AdministrationDate : November 29th 2025Timings : 10:00 AM – 12:30 PM Venue : Think Campus, 42-P - 45-P, Hosur Rd, Electronic City Phase II, Electronic City, Bengaluru, Karnataka 560100, BengaluruShift: Should be comfortable with Night Shift & 24x7 Rotational Support....
-
Bengaluru, India Tata Consultancy Services Full timeMega Walk-In Drive TCS Bengaluru is Hiring for Benefits Administration Job Title: Benefits Administration Date : November 29th 2025 Timings : 10:00 AM – 12:30 PM Venue : Think Campus, 42-P - 45-P, Hosur Rd, Electronic City Phase II, Electronic City, Bengaluru, Karnataka , Bengaluru Shift: Should be comfortable with Night Shift & 24x7 Rotational Support....
-
Bengaluru, India Tata Consultancy Services Full timeMega Walk-In Drive TCS Bengaluru is Hiring for Benefits Administration Job Title: Benefits AdministrationDate : November 29th 2025Timings : 10:00 AM – 12:30 PM Venue : Think Campus, 42-P - 45-P, Hosur Rd, Electronic City Phase II, Electronic City, Bengaluru, Karnataka 560100, BengaluruShift: Should be comfortable with Night Shift & 24x7 Rotational Support....
-
Bengaluru, India Tata Consultancy Services Full timeMega Walk-In Drive TCS Bengaluru is Hiring for Benefits Administration Job Title: Benefits Administration Date : November 29th 2025 Timings : 10:00 AM – 12:30 PM Venue : Think Campus, 42-P - 45-P, Hosur Rd, Electronic City Phase II, Electronic City, Bengaluru, Karnataka , Bengaluru Shift: Should be comfortable with Night Shift & 24x7 Rotational Support....
