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Exciting Career Opportunity in International Voice Process (Bangalore Location)

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Greetings

We are thrilled to announce an exciting opportunity for candidates eager to launch or grow their careers in International Voice Process roles with top-tier multinational organizations. If you are a confident communicator with a strong command of English and a passion for customer service, we would love to connect with you

For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

Maria

(Please send us a message on WhatsApp in case the numbers are busy).

"Interested candidates may also walk in with their updated CV. Please mention 'HR Maria' at the top of your CV. Find the location details below."

Address: ediface,2nd Floor, Landmark : Indiranagar Metro Station, No 8, Chinmaya Mission Hospital Rd, next to YAMAHA Showroom, Stage 1, Indiranagar, Bengaluru, Karnataka 560038

NOTE:

Provisional Degree Certificate and PANCARD (Hard Copy) mandatory.

Job Description:

We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Process: International Voice Process.

Salary:

• Freshers: 25,000 per month
• Experienced: Up to 5.5 LPA (Based on current CTC and relevant experience)

Qualification Criteria:

• Education: Graduation is mandatory
• Excellent verbal communication skills in English
• Basic computer proficiency and typing speed (25/30 WPM)
• Willingness to work in Night shifts / Rotational shifts and rotational offs

Experience Required:

• Freshers with excellent communication skills are welcome
• Mandatory: Experience in international voice process for experienced candidates

Key Responsibilities:

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Desired Candidate Profile:

• Any Graduate / Undergraduate (With Excellent English Communication)
• Freshers & Experienced (05 yrs) can apply
• Must be open to work in rotational shifts/night shifts
• Good typing speed and listening skills

Role Highlights:

• Opportunity to work with leading global clients
• Develop and enhance communication, problem-solving, and service delivery skills
• Exposure to US, UK, or Australian clients (Night/Rotational Shifts)
• Fast-paced and growth-oriented work culture
• Extensive training and support provided for freshers

Perks & Benefits:

• Cab Facility (As per shift & company policy)
• Performance Incentives
• Night Shift Allowance
• Great work culture & career growth

Regards,

Maria

Rivera Manpower Services.