Current jobs related to Virtual Care-officer Customer Care - Ahmedabad - HDFC Bank

  • Virtual Care Officer

    7 days ago

    Ahmedabad, Gujarat, India NWC CHANDIGARH Full time

    Company Name - HDFC Bank Location - Ahmadabad Near Subhash bridge Job Position - Virtual care officer Sal 17k to 24 k Sitting job no sales Drop resume on 6239443426 Meena Hr Male female fresher experience both can apply graduation compulsory **Salary**: ₹17,000.00 - ₹24,000.00 per month **Benefits**: - Health insurance - Provident...

  • Patient Care Coordinator

    2 weeks ago

    Ahmedabad, India Panacea health care management Full time

    We have opening for Patient care coordination Position: - Patient care coordination Location: - Ahmedabad Experience: - 1 to 2 years **Salary**: - 20k Education: - Nursing/bachelor degree **Patient Management**: Coordinate patient care by scheduling appointments, admissions, and arranging for necessary diagnostic tests or...

  • Customer Care Executive

    2 weeks ago

    Ahmedabad, India Synergy Resource Solution Full time

    Greetings from Synergy Resource Solutions, a leading HR Consultancy firm & Career Guide for Professionals like you. Our Client which is a leading Retail Optical Brand having retail showrooms all over Ahmedabad requires: **Designation**:Back office/Customer Care **Location**: C G Road, Ahmedabad **Qualification**: Graduate **Gender**: Male...

  • Customer Care Executive

    1 day ago

    Navrangpura, Ahmedabad, Gujarat, India Riyaasat Lifestyle Full time

    Riyaasat is seeking a dynamic and customer-centric Customer Care Executive to join our Online Sales Department. This role combines the responsibilities of online customer support and personalized video call consultations to assist clients in choosing the perfect ethnic wear for weddings, festivities, and special occasions. **Role Overview**: **Key...

  • Customer Care Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Muthoot Finance Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Walk-In Interviews on 12th & 13th Sept 2025Immediate offers (Subject to proper Cibil score)JOIN THE WINNING TEAMJr. Relationship ExecutiveAge- Between 21 to 30 YearsQualification- Regular Graduate (Non IT) EXCEPT B TECH & can apply for this postExperience-Candidates with Sales or Operations will be preferred.Between 0- 2 Years in Banking Operations /...

  • Virtual Care-phone Banking Officer

    1 day ago

    Ahmedabad, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Virtual Care-Phone Banking Officer (77_19_100019) **Office Location**: Himalaya RTO - Calling Units Ahmedabad (Branch) **Position description**: **Escalation handling & Query handling on the floor** - 1st level escalation call handling and 100% accurate resolution on Calls received at the PhoneBanking...

  • Executive Customer Care

    1 week ago

    Ahmedabad, India bajajallianz Full time

    It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU] Understanding and striving to meet or exceed metrics while providing excellent world class customer service - Good Communication & comprehensive Skills - Ability to write, speak and...

  • Customer Care Executive

    2 weeks ago

    Ahmedabad, Gujarat, India REZMYTRIP Full time

    We are hiring enthusiastic freshers for multiple positions in our Operations department, including: - **Sales Executive**: - **Query Tracker**: - **Data Entry Operator**: - **Customer Care Executive (CCE)** **Job Responsibilities (Role-based)**: **Sales Executive**: - Communicate with potential clients - Explain services/products and generate leads -...

  • Customer Care Executive

    1 week ago

    Ahmedabad, India Actide international Full time

    Customer Care Executive - Must have at least 2+ years experience in Customer Care centre - Record After sales installation and service calls into the CRM - Co-ordinate with the customer and service center for the status of the call - Cold calling to the customer posts a for review of the product - Reconcile the payment to be received from Flipkart/Amazon as...

  • Customer Care Executive

    7 days ago

    Ahmedabad, India Group Landmark Full time

    Job Description Skills: Customer Service, CRM Software, Communication Skills, Email Correspondence, Problem Solving, Active Listening, Job Purpose The Customer Care Executive is responsible for ensuring customer satisfaction by handling enquiries, resolving complaints, coordinating with sales & service teams, and maintaining strong customer relationships....

Virtual Care-officer Customer Care

2 weeks ago

Ahmedabad, India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: Virtual Care-Officer Customer Care (OCC) (77_19_100070)

**Office Location**: Himalaya RTO - Calling Units Ahmedabad (Branch)

**Position description**:
**Customer Interaction & Query/Complaints Management**

Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
- Enquiries & transactions related to the products availed by the customer.
- Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
- Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
- Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
- Responding to customers with the resolution within the defined TATs.
- Process the requests as per defined process, while ensuring adherence to the customer authentication process.
- Answering customer calls within the specified call answer time.
- Adherence to the defined service delivery standards.
- Accurate data capture of the request details (eg - Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
- Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
- Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer o Prompt hotlisting of the card as per process.
- Logging the reissuance request basis per customer instruction, as per defined process.
- Attempting to delight the customer by striking a relationship and fulfilling needs.
- Call back to customers in case of any unresolved queries etc.
- Appropriately escalating cases to the Supervisor.

**Call Quality**:

- Deliver service quality in order to achieve Quality benchmarks defined from time to time.
- First Call Resolution - 90%( for non-Complaints related calls)
- Achieve defined Call Quality scores.
- Achieve defined KAT Scores
- Achieve defined E-process Scores

**Audit & Process Compliance**:

- Ensure adherence to process and Audit requirements.
- Ensure accurate and timely submission of financial transactions & requests.
- Ensure Error-free logging/recording of customer requests
- Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems.

**Schedule Adherence & Service Productivity standards**:

- Consistently meet the service productivity standards - Staff needs to meet the service productivity standards as defined from time to time.
- Ensure adherence to schedule and login times as applicable - Staff needs to maintain service adherence

**Other Operational Activities**
- Maintenance of records / record keeping.
- Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.
- Shift Adherence
- Nil Unscheduled offs
- Appropriate attendance record updation
- Nil Exception of ID maintenance
- Adherence to Audit and compliance process as defined.

**Primary Responsibilities**:

- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
- To ensure that the defined productivity targets on service levels, call handling time, quality parameters are met consistently
- To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and SQ guidelines.

**Educational qualifications preferred**
- **Category**: Bachelor's Degree

**Required work experience**
- **Industry**: Exposure to banking preferable
- **Years of experience**: 0 to 1

**Required Skills**:

- Good Team spirit
- Inter personal skill
- Good communication skill
- Proactive & focused approach
- Banking Product & Process Knowledge