Executive-hrbp

**About Patra**

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

**Core Duties**:
**About the HR Business Role**:
The HR Business Partner (HRBP) role is responsible for aligning business objectives with employees and leaders in designated business units. You will act as a key partner to Division leadership. The position cultivates partnerships across the HR function to deliver value-added service to leaders and employees that reflects the business goals of the organization. The HRBP will partner with the HR centers of excellence and Operations/Support business leaders to plan, develop, enhance, implement, and evaluate day-to-day human capital activities and solutions, including employee check-in’s, engagement initiatives, policy management, team building initiatives, employee relations, leaves, manpower and succession planning, and they facilitate the performance management process. The HRBP maintains an effective level of understanding of the business, its midrange plans, its culture, and its competition. As a company brand ambassador, you’ll also foster a positive culture of diversity and inclusion in everything you do.

**Patra Core Competencies**:

- Know the Business
- Lead Others
- Accountable
- Team Player

**Core Duties by Competency**:
**Know the Business**
- Manage and resolve employee relations issues including conducting effective, thorough, and objective investigations.
- Provides and enforces HR policy communication, guidance and interpretation
- Propagates & provides interpretation of Patra core values. Helps build & sustain the Patra culture based on the core values.
- Facilitates annual performance management process “PMS” and collaborates with Department Head regarding performance management best practices and recommendations.
- Maintains in-depth knowledge of HR labor requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
- Successfully manages customer service standards and stakeholders’ expectations
- Consults on business reorganizations, workforce planning and succession planning from a people perspective and employee point of view.
- A strong knowledge of employment labor laws.

**Lead Others**
- Works closely with management and employees opening the lines of communication around relationships, engagement, productivity, and retention.
- Help identify training needs for individuals and managers working closely with Learning.
- Responsible and accountable with strong attention to detail and organization.
- Ability to consult others on HR methodologies, ideas, and approaches.
- The ability to coach, influence, and partner with all levels of employees.
- Develop and grow the business partner function within the People team.

**Accountability**
- Use analytical and critical thinking skills to make timely and informed decisions taking all relevant factors into consideration.
- Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions).
- Emotionally intelligent and able to build strong relationships and trust (both in person and virtually) with leaders and employees of diverse backgrounds and all levels.
- Motivated by challenges; You have a positive outlook, a focus on solutions and an energy for rolling up your sleeves and doing whatever needs to be done.
- Analytical decision maker and pragmatic problem solver who can find root causes of issues and gain leadership support to address them while driving solutions.
- Able to handle sensitive and confidential information with discretion.

**Team Player**
- Partners with the People Ops Team on offboarding and compliance initiatives.
- Partners and collaborates with the other HR departments as needed.
- Stays abreast and maintains detailed knowledge of HR trends, technology, and methodologies.
- An exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough but supportive feedback when needed.

**Minimum Requirements**
- Minimum of 1 to 4 years of experience resolving complex employee relations issues.
- Working knowledge of multiple human resource areas such as compensation and benefits practices, performance management, and recruitment.
- SPHR, PHR, SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or similar credential a plus.
- Proficient with Microsoft Office Suite.

**Working Conditions**
- Prolonged periods of sitting at a desk and working on a computer.
- Work from home position wi