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Service Advisor

2 weeks ago

Pathanamthitta, India AISWARYA WHEELS Full time

As a Service Advisor, you will be the primary point of contact for customers seeking automotive maintenance or repair services. You will play a crucial role in ensuring customer satisfaction by accurately diagnosing vehicle issues, recommending appropriate services, and providing exceptional customer service throughout the service process.

**Responsibilities**:

- Greet customers in a courteous and professional manner.
- Listen attentively to customers' concerns and accurately document vehicle symptoms and issues.
- Provide clear explanations of recommended services and estimated costs to customers.
- Keep customers informed of the status of their vehicles during the service process.
- Address any questions or concerns raised by customers in a timely and empathetic manner.
- Perform initial vehicle inspections to identify maintenance or repair needs.
- Communicate effectively with technicians to convey customer concerns and vehicle symptoms.
- Assist technicians in diagnosing complex vehicle issues by providing detailed information and observations.
- Review repair orders to ensure accuracy and completeness before finalizing service recommendations.
- Recommend appropriate maintenance services based on vehicle age, mileage, and manufacturer recommendations.
- Provide customers with accurate estimates for recommended services, including parts and labor costs.
- Prioritize recommended services based on safety considerations, customer preferences, and budget constraints.
- Maintain detailed records of customer interactions, service recommendations, and vehicle history in the dealership's database.
- Ensure that all service-related documents and paperwork are completed accurately and filed appropriately.
- Follow up with customers after service completion to ensure satisfaction and address any additional needs or concerns.

**Qualifications**:

- Above 1 Year experience in automotive service advisory role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of automotive systems and maintenance practices.
- Proficiency in computer systems and software for record-keeping and communication.
- Commitment to providing excellent customer service and building long-term customer relationships.

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Working Time **:9am to 6:00 pm**

**Salary**: ₹13,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person