Front Office

2 weeks ago

Mahabaleshwar, India QTONET PRIVATE LIMITED Full time

**Job Summary**:
**Key Responsibilities**:

- Greet and welcome guests warmly, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures using **IDS** software.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage room allocations, billing, and folio maintenance in IDS.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
- Provide information about hotel/resort facilities, services, and local attractions.
- Maintain accurate guest records and update the database using IDS.
- Process group check-ins/check-outs and special arrangements.
- Assist with managing reservations and cancellations as needed.
- Follow standard operating procedures and ensure compliance with hotel policies.

**Requirements**:

- Diploma or Degree in Hotel Management or related field preferred.
- Minimum 1-3 years experience in front office or guest services in a hotel/resort.
- **Proficiency in IDS software** for front office operations is **mandatory**.
- Excellent communication and interpersonal skills.
- Friendly, approachable, and service-oriented attitude.
- Ability to multitask and work efficiently under pressure.
- Knowledge of billing, reservation systems, and guest service protocols.
- Flexibility to work in shifts, including weekends and holidays.

**Preferred Skills**:

- Knowledge of additional property management systems (PMS) and channel managers.
- Multilingual abilities to cater to international guests.
- Basic knowledge of local tourism and attractions.

**Benefits**:
Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

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