Front Office Executive

2 weeks ago

Mahabaleshwar, India Aavesh Enterprises Full time

**Job Summary**:
As a Front Office OJT (On-the-Job Trainee), you will gain hands-on experience in front office operations, learning how to manage guest check-ins, check-outs, reservations, and overall guest service. Under supervision, you will support the front desk team in ensuring a seamless and professional guest experience while developing skills essential for a future career in hospitality.

**Key Responsibilities**:
**Guest Services**:

- Assist with welcoming guests upon arrival and providing information about the property and services.
- Support check-in and check-out procedures using the Property Management System (PMS).
- Respond to guest inquiries and assist in resolving complaints under the guidance of senior staff.

**Operational Support**:

- Answer phone calls and transfer to appropriate departments.
- Assist in handling reservations, room assignments, and updates.
- Maintain the front desk area in a clean and organized manner.

**Administrative Tasks**:

- Help with preparing reports, guest registration forms, and daily checklists.
- File and organize guest records and documentation as required.
- Learn and follow standard operating procedures (SOPs) and brand standards.

**Coordination & Communication**:

- Liaise with housekeeping, maintenance, and other departments for smooth operations.
- Communicate guest requests and follow up on their completion.

**Learning Objectives**:

- Understand the full cycle of front office operations.
- Gain exposure to guest service etiquette and problem-solving in a real-world setting.
- Learn to use PMS software and reservation tools.
- Develop communication, teamwork, and professional hospitality skills.

**Requirements**:
**Education**:

- Currently pursuing or recently completed a degree/diploma in Hotel Management, Hospitality, or related field.

**Skills & Attitude**:

- Positive attitude and willingness to learn.
- Good communication and interpersonal skills.
- Professional appearance and demeanor.
- Basic computer knowledge and eagerness to work in a team environment.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Work Location: In person

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