Back Office
3 days ago
**Key Responsibilities**:
**Back Office Tasks**:
- Update images, banners, and content on the platform as required.
- Manage and schedule online tournaments efficiently.
- Ensure timely updates and maintenance of the platform.
**Customer Support & Query Resolution**:
- Provide prompt and effective resolutions for customer complaints.
- Guide users on tournament participation, deposits, and withdrawals.
- Maintain a detailed record of customer issues and resolutions.
**Operations & Coordination**:
- Coordinate with the development team to resolve technical issues.
- Assist in managing user accounts and verifying user details.
- Monitor platform activity and ensure compliance with company policies.
**Skills & Qualifications**:
✔ 1-2 years of experience in customer support or back-office operations.
✔ Strong communication skills in English & Hindi.
✔ Familiarity with gaming platforms or experience in a similar industry is a plus.
✔ Ability to multitask and handle high-pressure situations.
✔ Basic knowledge of Excel and data entry.
**Why Join Us?**
- Opportunity to work in a growing gaming startup.
- Be part of a dynamic and fun industry.
- Career growth and learning opportunities.
Pay: ₹9,000.00 - ₹11,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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