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Client Coordinator

2 weeks ago

Kolkata West Bengal, India Techyuga Full time

Techyuga is a customer-focused IT service provider that specialises in desktop computers, laptops, networking, maintenance, repair and support. We also offer service solutions for a wide range of IT integrated products and services, including Laptop motherboards repair, laptop battery replacement, laptop screen replacement, Phone screen replacement, phone battery replacement and all other types of repair services for laptop, mobile phones, iPhones, MacBook, iMac and more.
- Techyuga focuses on providing high quality Phone Repair & Laptop repair, regardless of the problem. Our computer service is completely customer oriented and very user friendly, we have inbuilt facility for service of all types of computer & Laptop issue.

**Job Type**: Office Job

Location: Kolkata

Minimum Qualification: 12th

Gender: Both

Work From Home: No

We are seeking an experienced and resourceful client services coordinator to oversee the day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve clients. You will report directly to senior management and work closely with different role players, e.g. teams within the organization, vendors, and customers. To be successful in this role, you must have superb organizational and communication skills. Your work will be accurate and you will be polite and professional.

**Duties and Responsibilities**:

- Schedule meetings or telephone conferences between clients and management.
- Book meeting rooms or venues.
- Coordinate the production of client-facing marketing materials.
- Compile and maintain records on client accounts.
- Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
- Escalate complaints to relevant departments.
- Liaise with in-house teams to adjust service offerings and assess related costs.
- Build and maintain close relationships with clients.

**Requirement And Skill**:

- A bachelor’s degree is preferred.
- Computer skills - must be proficient with Microsoft Office, project management software.
- Prior administrative or client services experience within a corporate organization may be strongly desired.
- A professional and friendly demeanor.
- Have a keen eye for detail.
- Excellent verbal and written communication skills.