Tele Calling Executive

1 week ago

Rewari, India Women Pride Hospital & IVF Full time

**Key Responsibilities**:

- Answer incoming calls from patients, families, and other healthcare professionals in a courteous, professional, and empathetic manner.
- Schedule patient appointments and confirm existing appointments.
- Provide patients with information regarding hospital services, procedures, and insurance options.
- Assist with follow-up calls for patient reminders, appointments, and test results.
- Direct calls to appropriate departments and medical staff as needed.
- Maintain accurate and up-to-date records of all interactions in the hospital’s electronic health records (EHR) system.
- Address patient concerns and resolve issues in a timely and effective manner.
- Provide general information about the hospital, its departments, and any special services or programs available.
- Ensure compliance with hospital policies, patient confidentiality, and HIPAA guidelines.
- Assist in patient intake processes as needed, including verifying patient details and insurance information.
- Contribute to maintaining a positive patient experience by providing excellent customer service.

**Qualifications**:

- High school diploma or equivalent required; additional education or certification in healthcare or communication is a plus.
- Previous experience in a customer service role, preferably in a healthcare setting, is highly desirable.
- Strong communication skills, both verbal and written.
- Ability to remain calm and composed while handling high-volume calls.
- Knowledge of medical terminology and healthcare procedures is an advantage.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment while ensuring a high level of accuracy.
- Compassionate and patient-focused demeanor with the ability to show empathy.
- Flexibility in working various shifts, including weekends and evenings, if required.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Work Location: In person

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