Chat Process Mohali

3 days ago

Chandigarh Chandigarh, India Apex One Full time

**Job Title**: International Chat Process

**Location**: Mohali
**Salary**: ₹28,000 In-hand
**Experience**: 12th/Graduate | Freshers can apply

**Job Overview**:
We are hiring enthusiastic and customer-focused individuals for an **International Chat Process** role based in **Mohali**. This is a great opportunity for freshers who possess strong English communication skills and wish to build a rewarding career in a global customer service environment.

**Key Responsibilities**:

- Handle customer queries and concerns via chat (non-voice process).
- Provide accurate, timely, and professional responses to customers.
- Maintain a high level of customer satisfaction and service quality.
- Record customer interactions and escalate unresolved issues when required.
- Coordinate with internal teams to ensure smooth issue resolution.

**Required Skills**:

- Excellent written and verbal English communication skills.
- Good typing speed with accuracy.
- Strong problem-solving and multitasking abilities.
- Willingness to work in **rotational shifts**, including night shifts.
- Basic computer proficiency and customer-centric approach.

**Eligibility Criteria**:

- Any Graduate / Undergraduate can apply.
- Freshers with excellent communication skills are welcome.
- Immediate joiners preferred.

**Salary & Benefits**:

- ₹28,000 In-hand per month.
- Attractive performance-based incentives.
- Rotational shifts with weekly offs.
- Cab facility for females during night shifts (9 PM - 6 AM).
- Career growth and learning opportunities.

Pay: Up to ₹28,000.00 per month

Work Location: In person

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