Trainee Database Administrator

5 days ago

Hyderabad Telangana, India Datavail Full time

**Job Title: Trainee Database Administrator**
**Education: B.E/B.Tech/ BSc/ Graduation**
**Experience: 0-2 Years**
**Location: Bangalore/Hyderabad/Mumbai**

**Key Skills: SQL, MS Office**

**Required Knowledge/Skills**:

- Typically requires a bachelor’s degree in a specified discipline
- 0-3 years of relevant work experience OR an equivalent combination of training and experience
- Knowledge of working on Production Environment
- Knowledge of SQL Technologies will be an added advantage
- Proficiency in working on Excel, PowerPoint and Word.
- SQL Certifications would be a plus

**Process management**:

- Ensure adherence to rules, regulations, security and compliance.
Interpersonal skills - ability to build strong relationships with internal team members and to work across the organization to achieve results.
- Professional communication skills - Ability to work effectively with mid and senior level contacts face to face, electronically and over the phone.
- Integrity - Words and actions are always consistent, and behavior is always in accordance with highest ethical standards.
- Customer focus - Responsive, service oriented and attuned to customer needs.
- Technical acumen - Ability to grasp technical concepts and establish credibility with technical contacts.
- Process orientation - Ability to recognize process deficiencies and implement improvements.

**Role and Responsibilities**:

- Working in 24*7 support model
- Providing support in non-production and production environments.
- Technical Service Desk
- First Call Resolution (FCR)
- To assist organization in achieving 25% of FCR of the overall ticket volume
- To communicate with customers as per Datavail customer communication protocol.
- To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
- Support: Provide technical support, troubleshoot and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
- To perform basic routine DBA activities & service requests
- To monitor customer production /development environments using various monitoring tools.
- Strong understanding of Windows Operating System

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