Debt Recovery Agent

6 days ago

Pune, India ENLIST MANAGEMENT CONSULTATNTS PVT LTD Full time

**Enlist Management Consultants Pvt Ltd** **Key responsibilities**: DRA [Debt Recovery Agent] Certified Tele callers; NON DRA - Experienced up to 6 Months can also apply: **Manage a large number of Inbound and Outbound calls in a timely manner. ** Handling different calls/issues. **Identifying customer needs, clarify information, research every issue and provide relevant solutions to the customers. **Maintain regular follow-up with Customer till closure of Overdue Accounts. **Freshers or Callers **(< 1 Yr Exp with NO DRA) shall be supported with Banking Certification [IIBF DRA]; Minimum Salary of Rs.15000/- +Additional Performance Bonus is your incentive **Skills Required**: **Requirements**: If NO DRA CERTIFICATE - Only Freshers & Callers up to 1 Year Experience in Voice Process may apply. - Building sustainable relationships and trust with customer accounts through open and interactive communication. - Informing to the customer about the importance of Cibil. *Collecting money from the customer to avoid any further exposure that may faced by customer to non payment of loan or card. - Providing accurate, valid and complete information by using the right tool/ method to meet customer satisfaction. *Articulate & Strong Phone & Verbal communication skills along with active listening skills *Fair Knowledge of Banking Products. **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Internet reimbursement - Paid sick time - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus **Experience**: - In Debt collection: 1 year (preferred) **Language**: - Hindi (preferred) - English (preferred) License/Certification: - DRA Certified (preferred) Work Location: In person **Speak with the employer** +91 6290381257

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