Process Expert

Job Title: Process Expert
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
Trade finance being a highly specialised field, process experts are a key member of the operation team supporting trade process, data management for various transactions based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service.

What will you be doing?

As a team member reporting directly to the Team Manager, Trade Finance, you will be responsible for your assigned role which includes the following responsibilities.
- Document Checking for Advised and Confirmed Letters of Credit, Issued Letters of Credit, Back-to-Back Letters of Credit, Transferred Letter of Credit, Guarantees and Bonds and Bills for Collections in accordance to approved process and procedures, international regulations (Standard banking practises and ICC Rules - UCP, ISBP, URC, URDG) and within pre-agreed service levels and with speed and accuracy.
- Discrepancy handling, advise of rejection to (Beneficiary, Presenting Bank and Issuing Bank) o Record Acceptance on the system and advice beneficiary of maturity date
- Carry out, enhance, improve and scale our trade surveillance (market abuse), AML and other financial crime monitoring processes
- Chasers to Issuing banks on Documents forwarded on approval basis
- Daily review of related reports
- Ensure appropriate internal ledger entries passed
- Respond to queries and enquiries from beneficiaries or issuing banks
- Establish the most effective and efficient solutions to complex technical issues referred by Advisors.
- Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc
- Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
- Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
- Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
- Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
- Return to Work
- To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
- Responsible for verification and authorisation of transactions within authorization limits and non-conformant items/referrals which may be staff prompted or system generated.
- Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
- Provision of 2-way feedback to Team Manager/Operations Manager
- Conduct daily huddles to provide process updates and share process scores
- Act as a back-up Team Manager in his/her absence
- Work with the onshore and offshore teams to prioritize transactions that needs to be turned around on exceptional basis.
- Conduct periodical process trainings for advisors and manage training for new joiners
- Understanding of the Trade business and an understanding of the lifecycle of trades.
- Test activities include analysis of requirements, designing test cases and scripts