Sales Trainer

5 days ago


Aligarh Uttar Pradesh, India Manoranjan Grah Limited Full time

Job Role: Sales & Process Trainer

Job Location:Aligarh

Work Experience: Minimum 5+ Years of relevant experience in Banking /NBFC /DSA /BPO

Qualification: Any Graduate/ Post Graduate

Roles and Responsibilities:

- Identifying the training needs across the sales department and conducting training for the employees to improve productivity.
- Coordinating with multiple sake holders for structuring of training schedule, set up, development of training materials and Promote standardization by creating SOPs.
- Delivering product and process training (Including inside sales - inbound/outbound call process, field sales/debt collection/recovery, customer support, escalation/grievance handling, soft/ hard calls and soft skills training).
- Developing training materials such as outlines, handouts and PPT, using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos, E-Learning courses, lectures and alternative training methods.
- In-depth understanding of the TNI/ TNA process and ability to make recommendations for process improvements.

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus


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