Process Trainer

5 days ago

Kharadi Pune Maharashtra, India Teams Fusion Full time

Experience
- Minimum 2 yr into BPO industry (Voice Process)  Languages
- English and Hindi  Notice period
- Less than 15 days Key Responsibility Area
- **Developing call center’s education materials, such as digital presentations, how-to manuals, and instructional videos.** Preparing procedures and policies regarding sales techniques and appropriate agent conduct. **Scheduling and conducting training sessions on various call center topics to prepare and support new employees.** Training experienced employees on new or updated call center procedures to improve their performance. **Observing the daily operations of call center employees and identifying any areas of improvement.** Liaising with team leaders and managers to conduct on-the-job coaching. **Measuring the effectiveness of training sessions and preparing individual or team progress reports.** Creating and managing the training budget. **Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.**

**Job Types**: Full-time, Permanent

Pay: Up to ₹800,000.00 per year

Work Location: In person

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