Operations Executive

**Job Role : Operations Executive - Rozgaar Bazaar**

**The Role**:
Mentoria has partnered with the Delhi Government to help the youth across Delhi in getting the right kind of career guidance and mentorship. Our mission is to provide free access to career counselling across the youth of Delhi by creating career counselling centres in every constituency in Delhi.

**Responsibilities**:
5. Ensuring that 400-450 sessions take place on a monthly basis.
7. Managing the calendar of the counsellors and ensuring it is optimised.
8. Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.
9. Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.
10. Taking feedback from clients after 15 days of the session. Ensuring every single customer falls in love with Mentoria as a brand.
11. Setting up a follow up session with the clients to understand their progress.
- 6 months to 1.5 years of operations and customer success experience.
- Love for excel sheets, numbers and speaking to people.
- Process orientation. Data management skills.
- Ability to calmly manage stressful situations, deal with unhappy
- customers, and come up with relevant solutions.
- A driving passion that will help you collaborate with us to achieve this nation-transforming ambition.
- You’ve worked with targets and timelines in the past.

**About us**:
We've enabled 200,000+ individuals, 100+ corporates and 80+ schools to become
CareerReady. Our belief is that India is facing a humongous problem: with 1 in 4 teens suffering from depression and 55% of our country's working population unhappy/frustrated about the careers they're in, our nation's potential demographic dividend might turn into a disaster. The key issue is that masses of individuals make one of life's most crucial decisions (career/educational decisions) under extreme amounts of parental/peer/academic/socio-cultural pressure. We're changing that.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Fixed shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Ali Pur, North West - 110036, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Operations: 1 year (preferred)