
Front Office Executive
2 weeks ago
**Key Responsibilities Guest Services & Front Desk Operations**
- Greet guests with a warm welcome and provide efficient **check-in/check-out** services.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Maintain accurate records of guest information, bookings, and payments using the hotel’s **Property Management System (PMS)**.
- Coordinate with housekeeping and other departments to ensure smooth operations.
**Reservations & Billing**
- Manage room reservations and availability to maximize occupancy and revenue.
- Process payments, invoices, and guest folios accurately.
- Ensure compliance with hotel policies and financial procedures.
**Customer Experience & Service Excellence**
- Provide information about hotel services, amenities, and local attractions.
- Assist VIP and repeat guests with personalized services to enhance their stay.
- Handle guest feedback and complaints, ensuring prompt resolution.
**Administration & Reporting**
- Maintain front desk reports, daily logs, and shift handovers.
- Ensure compliance with hotel security procedures, safety policies, and confidentiality regulations.
- Monitor lobby cleanliness and maintain a professional front desk environment.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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