Regional Trainer

3 days ago

Chennai Tamil Nadu, India ARDENS BUSINESS SOLUTIONS PRIVATE LIMITED Full time

Role Overview:
We are seeking a passionate and experienced Regional Trainer with a strong

background in premium/luxury beauty retail. This role is pivotal in enhancing the

skills and knowledge of retail store staff, including Beauty Advisors (BAs), through

possess a deep understanding of skin consultation, makeup techniques, product

knowledge, and sales/service excellence.

This position involves extensive travel across the assigned region to ensure

consistent training delivery, performance evaluation, and implementation of learning

initiatives.

Key Responsibilities:
1. Training Delivery & Execution
- Implement training programs for store teams, BAs, and new hires across

the region.
- Deliver engaging sessions on product knowledge, sales techniques,
- Conduct a mix of classroom, virtual, and on-floor training to drive

behaviour change and skill enhancement.
- Collaborate with external brand trainers to schedule and deliver product
- specific trainings.

2. Staff Coaching & Performance Evaluation
- Monitor key sales KPIs (e.g., conversion rate, AOV, UPT) and design

training interventions accordingly.
- Conduct regular on-ground evaluations of store staff and provide

constructive feedback.
- Track BA productivity, grooming, service quality, and recommend

improvement actions where necessary.
- Ensure effective onboarding training for all new staff in the region.

3. Content Creation & Customization
- Develop training content related to beauty categories, brand storytelling,

customer service, and product usage.
- Work with brand training teams to source content for Top 20 brands in-store.
- Localize training content based on regional trends and customer profiles.

4. Training Administration & Reporting
- Maintain accurate records of all training sessions conducted and staff trained.
- Share weekly/monthly training reports with central L&D and operations teams.
- Monitor staff engagement with e-learning platforms/LMS, ensure

assessment completions and certification status.

5. Market Intelligence & Feedback
- Stay informed about current beauty industry trends, product innovations,

and customer preferences.
- Collect feedback from store teams and customers on product performance,

training needs, assortment gaps, etc.
- Act as a bridge between the operations and brand teams to relay training and

performance insights.
- 4-6 years of training experience, preferably in premium/luxury beauty

retail.

skincare consultation, and product usage.
- Exposure to retail operations and customer service excellence.
- Excellent communication, facilitation, and interpersonal skills.
- Strong analytical thinking and ability to link training to business outcomes

(KPIs).
- Working knowledge of Microsoft Office tools (PowerPoint, Word, Excel).
- Comfortable with virtual training platforms and e-learning tools.
- Willing to travel extensively within the assigned region.

Preferred Traits:

- Passionate about beauty, wellness, and education.
- Energetic, approachable, and a natural motivator.
- Highly organized and self-driven, with a proactive mindset.

**Job Types**: Full-time, Permanent

Pay: ₹500,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Provident Fund

Work Location: In person

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