Tele Caller Executive

**Job description| Relationship Associate**

About Company: Settlin, (founded 2016) has built an efficient platform for enabling and executing property transactions and services. This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every detail of it. Settlin entered the real estate industry with a vision to disrupt the resale real estate market and to automate the whole process and experience of buying a resale property by providing all the necessary information on one single platform. After a tremendous success in the resale real estate segment we have recently ventured into the primary real estate vertical to help those who are looking to buy a new property by suggesting them the right property from the plethora of projects across Bangalore.

**Requirements**:
If you have prior experience in sales/pre-sales/client onboarding/counseling/customer success management, good analytical and communication skills (English), quick learning ability, adaptability to changing business needs, and willingness to challenge the status quo and achieve business results, We invite you to work with us.

**Roles & responsibilities**

1. seller engagement and on-boarding: To convert the leads of residential property sellers to active customers and add unit/s on sale on the platform.
- Tele Counseling the sellers on the difficulties and challenges of the Real Estate sales process as an individual owner. Educating them about addressing them and resources they need.
- Educating them about various step-by-step processes, tools, the unique propositions and detailed end-to-end, hassle-free solutions offered by Settlin.
- Convincing them for free enrollment.
- Ensuring clear understanding of the terms of services and all steps of the on-boarding process.

2. Creating the property profile, coordinating with the data collection team and ensuring proper upload of the data in the profile.
- Collecting and updating all data about the unit on sale
- Scheduling/confirming the site visit by the data collection team
- Verifying and approving all uploaded data on the profile

3. Price analysis, managing seller’s learning curve and optimization.
- Study the demography and prices of similar residential properties in the same project, locality and surrounding areas from various sources.
- Compare and estimate the right price of the unit.
- Counsel the seller with facts/findings and help them optimize the pricing of their unit/s on sale.
- Maintain all units in the assigned area at optimum pricing.

4. Profile and data quality maintenance.
- Ensure the profiles of all units and projects in the assigned area are complete and up to date.
- Help digital marketing teams in creating content for selected projects.
- Maintaining complete 100% enrollment of all RE availability, on the portal, in the assigned area.

Growth & Opportunities ahead

The above role also serves as the only funnel to the following role and beyond. All performing members in the above team, by default earn the opportunity to move ahead to the following position. The eligibility for following appraisals is two months of consistent performance at current position (measured in fixed automated indicators in CRM). There is no time limit on the appraisal cycle and performers easily make it to the next level and beyond, within as less as 3 months, depending upon the vacancies available. Next Role in pipeline: Buyers Consultant

**Key Responsibilities ∙**

Tele Consult incoming Buyers and help them throughout with their property search ∙ Attending inbound requests and queries on the selected units, scheduling/confirming site-visits with trained team members from dedicated teams for site visits. ∙ Understanding the requirements of the buyer, updating all details in the portal, suggesting best options, collecting feedback, reasons of rejection, educating the buyer on facts and RE appreciations, driving a buyer to a decision. ∙ Moderating the negotiation or forwarding the interested buyer profiles to a team of experts negotiations and settlements.

**Other Good to know details before applying**:
1. Weekends (i.e. Saturday & Sundays) are working days. They are usually the most engaged days

2. First 2 months mandatory probation period with 1 paid leave allowed (apart from week-offs)

3. 6 days/week office. 1 day fixed week-off selected between Tuesday or Wednesday

4. General Office hours: 10.00 AM to 6.00 PM (Minimum 8 hours each work-day)

5. Total 30 days leaves in a year Remuneration: CTC: greater than INR 3.6-4.2 Lacs / Annum: 4.2 Lacs (fixed) + Monthly Incentives (upto INR 10000 per month) There is a component called Productivity Pay in the compensation structure. For Eg. If your gross salary is 30k per month, 5k would be assigned to productivity pay which will be paid on the closure of certain basic parameters every month.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Da