
Patient Care Coordinator
2 weeks ago
Job Summary:
Job Description: Patient Care Coordinator (Flexi hours)
Location: Delhi, Ghaziabad, Noida, Greater Noida
Type: Part-time (4-6 hours per day)
We are seeking a dedicated and compassionate Patient Care Coordinator to join our healthcare team. In this role, you will play a pivotal part in ensuring streamlined patient care processes and fostering a positive patient experience. The position requires strong communication skills, attention to detail, and the ability to effectively manage tasks within a condensed work schedule.
**Responsibilities**:
1. PatientInteraction:
- Serve as the primary point of contact for patients, addressing inquiries,
scheduling appointments, and providing necessary information.
- Establish and maintain rapport with patients, promoting trust and open
communication.
- Create a welcoming environment that ensures patient comfort during
interactions.
2. AppointmentManagement:
- Coordinate patient appointments, aligning schedules with healthcare
providers and patient preferences.
- Confirm appointments and communicate relevant pre-appointment
instructions to patients.
- Contribute to optimizing the appointment calendar to minimize wait times
and enhance operational efficiency.
3. DocumentationandAdministration:
- Maintain accurate electronic health records (EHR) for patients, ensuring
data integrity and organization.
- Assist with administrative tasks, including paperwork processing and record management.
- Collaborate with administrative colleagues to facilitate efficient data flow and communication.
4. Referral Coordination:
- Support the coordination of referrals to specialists or external facilities,
ensuring timely transfer of pertinent medical records.
- Facilitate smooth communication of essential information to referred
providers.
5. TeamCollaborationandFollow-Up:
- Collaborate with the healthcare team to ensure clear communication
among providers, contributing to comprehensive patient care.
- Monitor patient progress, treatment plans, and any required follow-up
activities as directed by healthcare providers.
6. PatientEducation:
- Provide patients with essential information about their conditions, available
treatments, and preventive measures.
- Confirm patients' understanding of post-appointment instructions and
recommended follow-up care.
7. Outstanding Customer Service:
- Deliver exemplary customer service, demonstrating empathy, patience,
and professionalism when interacting with patients and their families.
- Address patient concerns and complaints with tact, escalating issues if
necessary. Qualifications:
- High school diploma or equivalent (Bachelor's degree in healthcare administration or related field preferred).
- Previous experience in customer service, administration, or healthcare-related roles is advantageous.
- Excellent verbal and written communication skills.
- Strong organizational skills and meticulous attention to detail.
- Familiarity with medical terminology and electronic health records (EHR)
systems.
- Compassionate and empathetic approach to patient care.
- Efficient multitasking abilities within a condensed work schedule.
**Job Type**: Part-time
Part-time hours: 20-30 per week
**Salary**: ₹5,000.00 - ₹8,000.00 per month
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7983143478
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