Noc Monitoring Admin

5 days ago

Tharamani Chennai Tamil Nadu, India SRS Infoway Full time

Position : NOC Engineer

Location : Chennai

**Job Description**:

- Primary role will be to supervise 24x7 NOC operations (IT Infrastructure and Application

stack) and for managing production systems

(Wintel, UNIX, Databases, Unified Communication, Azure, Storage) or network incidents

affecting the services quickly and ensure maximum availability and performance.
- Monitoring the environment using the standard tools (Solarwinds, SCOM, Grafana, Oracle

OEM, TICK stack, OMS (Azure) etc.,)
- Ensure timely notification, impact list preparation.
- Understanding of common information architecture frameworks.
- Excellent time management and organizational skills, and ability to handle multiple

concurrent tasks and projects.
- Investigate service outages, incidents and system issues, log and track in incident reporting

system.
- Maintain Inventory of all nodes that are being monitored along with the impact and callout

sheet.
- Knowledge of MPLS and QoS and basic knowledge of security technologies.
- Work with Telecommunication Service providers to resolve escalated circuit problems to

resolution.
- Create and maintain technical documentation/SOP’s pertaining to NOC operations.
- Performance and MIS reporting.
- Provide support when operational problem occurs, problem solving and root cause analysis.
- Demonstrate the ability to work independently within a fast faced environment.
- Automation knowledge preferred.
- Basic understanding of common server hardware and architecture
- DNS and common tools for troubleshooting (eg:ping, traceroute, netstat, nslookup, etc.,)
- Should have a basic understanding of Distributed Computing (load balancers, service clusters,

server pools, etc.,)

Profile Description:

- Degree in Computer Science or related discipline.
- 3+ years of experience working in 24 x 7 NOC environments.
- Working knowledge of IT operations.
- Strong knowledge in handling Service Now as ticketing tool
- Strong cloud migration and data management skills with an emphasis on data privacy and

security.
- Excellent problem-solving capabilities and can thrive in a fast-paced work environment.

**Job Types**: Full-time, Permanent

Pay: ₹500,000.00 - ₹700,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 3 years (required)

Work Location: In person

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