Branch Service In-charge

2 weeks ago


Bengaluru Karnataka, India KCM APPLIANCES PVT.LTD - Impex Full time

Service Operation:

- Response to consumers/customers within one hour of complaint registration.
- For Indoor Consumers / Dealers, ensure to issue the service receipt through ERP and get the signature by the customer on the customer copy and keep the TechZone Copy at TechZone. In case of power / computer failure, Manual job sheet can be issued which is to be updated in ERP Service receipt whenever the power is back / computer is fixed.
- Assigning calls to technicians on rotation basis of long distance (upcountry) and short distance (local) throughout all workdays that are based on technician availability and spare availability. Post the assigned calls list in the SE Whatsapp group and track the call status.
- Assigning calls to ASPs throughout all workdays that are based on ASP availability and spare availability. Post the assigned calls list in the SE Whatsapp group and track the call status.
- Loan spare to Service Engineers/ASP based on the complaint and update the loan details in ERP and issue loan book sheet to Service Engineers and get it signed by SEs and BSI.
- Courier the loaned spares to ASP and ensure the defective / Good returned are received within 3 days of service completion.
- Check BOM list for spare part number confirmation.
- Refer Service Guidelines in order to provide impeccable service delivery to consumer.
- Monitor open complaint status and update ERP service logs with Job sheet number and edit the product details (Serial Number, Model, DOP, Batch) as actual and put proper remarks and pending reason in service log.
- Open Call Remarks to be updated with Remarks and Action Plans and reviewed with Service Engineers and Area Service Coordinators between 10 30 am and 11 30 am.
- Yesterday’s registered calls to be reviewed today with BSI and ASCs to deliver 0 to1 day 90% TAT.
- The updated Remarks and Action Plans of open call reports to be sent to Area Service Coordinators by 12 noon every day.
- Replacement request in the prescribed format to ASC with Complaint and Warranty proofs after technical inspection.
- Drive 100 % QR payment.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person


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