Chat Associate

12 hours ago

Faridabad Sector Faridabad Haryana, India NETCARE Consulting Full time

**US Sale Process (Gaming Process)**_**:

- Non Voice**_, will be responsible for:_
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving issues
- Providing white glove service and having the ability to provide an overall excellent customer experience
- Managing customer expectations regarding estimated response times.
- Responsible to close the sales via Chat(Facebook, Website & Instagram)
- Need to achieve minimum sales of **$** 5000 per month
- Attractive Bonus amount

**Educational/Work Experience and Requirements**
- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
- Must have at least six months customer service experience or equivalent

**Perks and Benefits**
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities

**Requirements**:

- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ensure policies and procedures
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer.
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT
- Performs other duties as assigned.

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Compensation Package:

- Performance bonus

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- US shift
- Weekend availability

Ability to commute/relocate:

- Faridabad Sector 9, Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Live chat: 1 year (required)

**Language**:

- English (required)

**Location**:

- Faridabad Sector 9, Faridabad, Haryana (required)

Work Location: In person

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