
Infra Eng Dig Workplace Serv
4 days ago
L1 L2 Telephonic Support
Experienced in working with international service desk with inbound call taking roles
Handling all the Inbound calls & tickets in Service Desk
Basic troubleshooting knowledge for internet LAN and WAN Connectivity issues
When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Performs general preventative maintenance tasks on computers, laptops & printers
Customize & configure desktop hardware to meet specifications and business standards
User account administration, i.e., account creation and management and password resets on Active Directory # Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool Customer Focus
Providing timely and accurate resolution of technical issues experienced by the Users.
Excellent communication skills.
Identify and escalate sever e issues which could cause production impact.
**Technical Skillset**
Need to Know *Networking Experience in LAN WAN Environment *Good knowledge of Active Directory *Citrix *O365 *Microsoft Windows & Unix *Mobile Operating Systems (Android iOS) *Mc afee ePO
**Technical Skillset**
Good to Know *Knowledge of Infrastructure Exchange Server Technologies including Operating System *VoIP Services *Knowledge of servers *Virtualization VMware Cloud.
**Job Requirements**:Citrix VDI, O365, Intune, Azure AD, Technical Support, Desktop Configuration, End User Application Support, Printers and Peripheral Support, End User Desktop Performance tuning, Application Troubleshooting Checklist, Automation Script, Configured Mobile devices for users, Configured Printers and Peripherals
**Job Type**:
Full Time
**Location**:
CHENNAI
**Mandatory Skills**:
- Citrix VDI
**Years of Experience**:
2 to 5 Years
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