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Desktop/it Support

3 weeks ago

Ernakulam District Kerala, India Dynamed Healthcare Solutions Pvt. Ltd Full time

**Experience
- 1 - 2 Years**

**Freshers can also apply**
- Providing technical support either by visiting user work area or through remote-access systems.
- Providing IT networks and customer services to users inside the company.
- Guide users with step-by-step instructions to resolve the issues.
- Advising on software and hardware upgrades.
- Maintaining a log of job tickets and maintenance tasks.
- Send the unresolved issues to the next level of the support team.
- Ensuring that the client systems are working fine.
- Creating technical reports and manuals.
- Keep up with current breakthroughs in computing technology and research its reviews.
- Monitoring network performance, system availability, and reliability.
- Troubleshooting and resolving network issues, including hardware and software problems.
- Collaborating with other IT professionals to develop and implement network security measures.
- Conducting regular network maintenance, including updating software and hardware.
- Documenting network configurations, processes, and procedures.

**Job Types**: Full-time, Permanent

Shift:

- Day shift
- Evening shift
- Morning shift

Work Location: In person