Hospital Billing Trainer

3 days ago

Kharghar Navi Mumbai Maharashtra, India TECH MAHINDRA FOUNDATION Full time

**About Tech Mahindra Foundation (TMF)**:
TMF is the corporate social responsibility arm of Tech Mahindra Limited, a Mahindra Group Company. Since 2006, the Foundation has been working tirelessly in the areas of education, employability, and disability with a keen focus on corporate volunteering.

At TMF, we believe our team members are the heartbeat of our organization. We foster a vibrant and inclusive workplace where every individual is cherished, respected, and empowered to thrive.

We're on the lookout for an exceptional individual/s to join our team. If you enjoy teaching students and help them gain insights, then we currently have a position open in our Academics team.

Please find below the detailed Roles and Responsibilities:
Roles and Responsibilities:

- Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
- Planning for students’ Practical experience, ward assignments and trainings in consultation with

the HOD Academics.
- Planning of curriculum with the cooperation and collaboration of the HOD Academics.
- Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
- Preferred Team handling exposure of patient care coordinators.
- Inbuilt empathy towards the patient and patient relatives.
- Knowledge of Hospital Billing components for IPD and OPD.
- Experience of handling TPA coordination and TPA queries for cashless facility.
- Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
- Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.
- Proficient in training to provide outstanding services and ensure customer satisfaction.
- To educate students on how to address customer concerns and complaints promptly and professionally.
- To respond to customer needs and requests in a timely manner.
- Competent in teaching telephone etiquettes and resolve queries.
- To train to resolve billing concerns of customers and handle card and cash transactions.
- Knowledge of healthcare operations and quality parameters.
- Excellent communication, IT Skills and people skills.

Desired Skill Sets:

- Excellent professional knowledge.
- Excellent written and verbal communication skills.
- Good computer skills.

**Qualification**:MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience.

**Experience**: Minimum 2 years of Clinical experience with one year of experience working in Hospital billing department or 2-4 years of experience in Hospital Management.

**Location: Navi Mumbai (Kharghar)**

Schedule:

- Day shift

Work Location: In person

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