Female Front Office Executive
4 days ago
The Front Office Executive is the first point of contact for patients, attendants, and visitors. They are responsible for handling patient registration, appointments, inquiries, and providing assistance to ensure smooth hospital operations with a focus on patient satisfaction.
**Key Responsibilities**:
- Greet patients, attendants, and visitors politely and provide assistance.
- Manage patient registration, admission, and discharge formalities.
- Handle appointment scheduling for doctors and consultants.
- Answer telephone calls and respond to patient queries in a professional manner.
- Guide patients to respective departments, wards, or diagnostic areas.
- Maintain and update patient records in the hospital management system.
- Collect consultation fees, issue receipts, and manage billing support.
- Coordinate with doctors, nurses, and other departments for smooth patient flow.
- Ensure confidentiality of patient information at all times.
- Handle complaints and escalate issues to management when necessary.
- Maintain cleanliness and professional decorum at the front desk.
- Assist in emergency cases by quickly informing the concerned medical staff.
**Skills & Competencies**:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Basic computer knowledge and familiarity with hospital management software.
- Ability to handle stress and multitask in a fast-paced hospital environment.
- Professional appearance and positive attitude.
- Knowledge of medical terminology (preferred).
Work Location: In person
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