
Sales Executive
1 week ago
**About the Role**:
We are looking for a resourceful and customer-focused **Post Sales Executive - Travel cum Calling** to manage client coordination and travel-related field visits post-order confirmation. This hybrid role requires someone comfortable with follow-up calls, relationship management, and occasional travel to meet clients, oversee deliveries, or collect feedback.
Ideal for someone from the **toy, têxtile, or consumer goods** industry who can handle both **office-based communication and on-ground customer interaction.**
**Key Responsibilities**:
- **Client Coordination (Post-Sales)**: Manage customer relationships after order confirmation - update on production status, dispatch, invoicing, and after-sales support.
- **Calling & Follow-ups**: Regularly call clients to confirm receipt, take feedback, share dispatch updates, and handle any concerns professionally.
- **Documentation**: Ensure smooth handling of shipping documents, invoices, delivery challans, and acknowledgments.
- **Travel (As Needed)**: Visit local or regional clients for feedback, service checks, or to assist in issue resolution.
- **Complaint Handling**: Act as the first point of contact for product or delivery-related complaints and work with the internal team to resolve them.
- **Coordination**: Liaise with the sales, logistics, and production teams for smooth order fulfillment.
- **CRM/ERP Updates**: Maintain accurate customer and order records in internal systems.
- Graduate in Business, Commerce, or related field
- 1-4 years in post-sales/customer service (preferred: toy/têxtile/consumer goods manufacturing)
- Excellent communication skills (English + Hindi/Local Language)
- Willing to travel locally/regionally as per business needs
- Strong customer handling, coordination, and interpersonal skills
**Job Types**: Full-time, Permanent
Pay: ₹17,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Provident Fund
Compensation Package:
- Performance bonus
Schedule:
- Day shift
- Morning shift
**Language**:
- English (preferred)
Work Location: Remote
**Speak with the employer**
+91 8287172581
Application Deadline: 31/05/2025
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