Sales Executive

**Job Title**: Sales Executive (New Business Development & Customer Relationship) / Sales Executive - NBD & CRR

**Department**: Sales & Client Success

**Reports To**: Sales Coordinator

**Location**: Pune, Maharashtra

**Job Type**: Full-time

**Salary**:20K to 25K( Based on your interview)+ Incentives.

**Key Responsibilities**:
**I. New Business Development (NBD)**:
**1. Lead Generation & Prospecting**:
○ Build and maintain a robust pipeline of qualified leads, continuously seeking out new avenues for growth.

○ Understand target market segments and develop tailored strategies to penetrate new accounts.

**2. Sales Cycle Management**:
○ Initiate contact with prospective clients, conduct engaging initial conversations, and effectively articulate the value proposition of our products/services.

○ Conduct comprehensive needs assessments to understand client challenges, pain points, and business objectives.

○ Develop and deliver compelling sales presentations, proposals, and product demonstrations (virtual or in-person) customized to individual client needs.

○ Negotiate terms, pricing, and contracts to successfully close new deals, ensuring profitability and adherence to company guidelines.

○ Collaborate with internal teams (e.g., Marketing, Product, Legal) to facilitate the sales process and resolve any complex issues.

**3. Market Intelligence**:
○ Stay informed about industry trends, market conditions, and competitor activities

to identify new business opportunities and1 refine sales strategies.

○ Provide feedback to marketing and product teams on market demands and competitive landscape.

**II. Customer Relationship & Retention (CRR)**:
**1. Account Management & Relationship Nurturing**:
○ Serve as the primary point of contact for an assigned portfolio of existing clients, fostering strong, long-term relationships based on trust and mutual understanding.

○ Regularly engage with clients through scheduled meetings, calls, and check-ins to assess satisfaction, identify evolving needs, and provide ongoing support.

○ Act as an advocate for clients internally, ensuring their feedback is heard and their issues are resolved promptly and efficiently.

**2. Upselling & Cross-selling**:
○ Identify opportunities to upsell additional features, higher-tier products/services, or cross-sell complementary offerings that align with client needs and business goals.

○ Present compelling business cases for expanded solutions, demonstrating clear ROI for the client.

**3. Retention & Churn Prevention**:
○ Proactively monitor customer health and engagement to identify potential risks of churn.

○ Develop and execute strategies to retain at-risk accounts, including re-engagement plans, value reinforcement, and issue resolution.

○ Manage contract renewals, ensuring timely and successful renegotiation of terms.

○ Gather testimonials and referrals from satisfied clients.

**III. Reporting & Administration**:
**1. CRM Management**:
○ Maintain accurate, up-to-date, and detailed records of all sales activities, customer interactions, lead statuses, and pipeline progression in the sales FMS.

○ Utilize CRM data for effective territory planning, forecasting, and reporting.

**2. Performance Analysis**:
○ Track and analyze individual sales performance against NBD and CRR targets (e.g., new client acquisition, revenue from existing clients, retention rates).

○ Prepare regular reports on sales activities, pipeline status, and customer health for management review.

**Required Skills & Qualifications**:

- **Education**:Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- **Experience**:
○ Minimum of [e.g., 3-5] years of progressive sales experience, with a proven track record in both New Business Development and Account Management/Customer Relationship roles.

○ Demonstrated ability to meet and exceed ambitious sales quotas for both new sales and retention/growth from existing accounts.

○ Experience in [mention specific industry if relevant, e.g., SaaS, B2B, Financial Services, Manufacturing].

**-Sales & Business Acumen**:
○ Strong understanding of the sales lifecycle, from prospecting to closing.

○ Excellent negotiation, persuasion, and objection-handling skills.

○ Ability to understand complex product/service offerings and articulate their value proposition clearly.

○ Sound business judgment and commercial awareness.

**-Customer Relationship Skills**:
○ Exceptional interpersonal and relationship-building skills.

○ Empathy and a customer-centric approach.

○ Proven ability to resolve customer issues effectively and maintain high levels of satisfaction.

**-Communication**:
○ Outstanding verbal and written communication skills, including presentation abilities.

○ Active listening skills to uncover client needs and opportunities.

**-Technical Proficiency**:
○ Proficient in CRM software (e.g., Salesforce, HubSpot, Zoho CRM).

○ Strong command of MS Office Suite (Word, Excel, PowerPoint).