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Telecalling Executive

2 weeks ago

Periyar Madurai Tamil Nadu, India SRI KRISHNA NAGAI MALIGAI pvt ltd Full time

1. Outbound Calling:

- Make outbound calls to existing and potential customers to promote jewelry products, special offers, and promotions.
- Introduce the jewelry brand, highlight key features and benefits of products, and address customer inquiries or concerns.
- Follow scripts and call guidelines to ensure consistent messaging and compliance with company policies.

2. Lead Generation:

- Generate leads through outbound calling efforts, prospecting, and cold calling to identify potential customers interested in jewelry products.
- Qualify leads based on criteria such as purchasing intent, budget, and product preferences, and forward qualified leads to the sales team for follow-up.

3. Customer Relationship Management:

- Build rapport with customers over the phone, establish trust, and cultivate positive relationships to enhance customer satisfaction and loyalty.
- Maintain accurate and up-to-date customer records, including contact information, preferences, and interactions, in the customer relationship management (CRM) system.

4. Appointment Setting:

- Schedule appointments for sales representatives to meet with prospective customers or provide virtual consultations to discuss jewelry products and services.

5. Follow-up and Closure:

- Follow up with leads and prospects to track the progress of sales opportunities, address any questions or objections, and facilitate the sales process.
- Close sales over the phone by persuading customers to make purchases, upselling or cross-selling additional products as appropriate.

6. Customer Feedback and Market Intelligence:

- Gather customer feedback and insights during phone conversations, including preferences, opinions, and suggestions, and relay this information to the marketing and product development teams.
- Stay informed about market trends, competitor activities, and industry developments through customer interactions and research.

7. Performance Tracking and Reporting:

- Track and report key performance metrics, such as call volume, conversion rates, and sales revenue, to evaluate individual and team performance.
- Provide regular updates on progress, challenges, and opportunities to sales and marketing management.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

Application Deadline: 28/06/2025
Expected Start Date: 26/06/2025