
Telecalling Executive
1 week ago
1. Outbound Calling:
- Make outbound calls to existing and potential customers to promote jewelry products, special offers, and promotions.
- Introduce the jewelry brand, highlight key features and benefits of products, and address customer inquiries or concerns.
- Follow scripts and call guidelines to ensure consistent messaging and compliance with company policies.
2. Lead Generation:
- Generate leads through outbound calling efforts, prospecting, and cold calling to identify potential customers interested in jewelry products.
- Qualify leads based on criteria such as purchasing intent, budget, and product preferences, and forward qualified leads to the sales team for follow-up.
3. Customer Relationship Management:
- Build rapport with customers over the phone, establish trust, and cultivate positive relationships to enhance customer satisfaction and loyalty.
- Maintain accurate and up-to-date customer records, including contact information, preferences, and interactions, in the customer relationship management (CRM) system.
4. Appointment Setting:
- Schedule appointments for sales representatives to meet with prospective customers or provide virtual consultations to discuss jewelry products and services.
5. Follow-up and Closure:
- Follow up with leads and prospects to track the progress of sales opportunities, address any questions or objections, and facilitate the sales process.
- Close sales over the phone by persuading customers to make purchases, upselling or cross-selling additional products as appropriate.
6. Customer Feedback and Market Intelligence:
- Gather customer feedback and insights during phone conversations, including preferences, opinions, and suggestions, and relay this information to the marketing and product development teams.
- Stay informed about market trends, competitor activities, and industry developments through customer interactions and research.
7. Performance Tracking and Reporting:
- Track and report key performance metrics, such as call volume, conversion rates, and sales revenue, to evaluate individual and team performance.
- Provide regular updates on progress, challenges, and opportunities to sales and marketing management.
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Morning shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
Application Deadline: 28/06/2025
Expected Start Date: 26/06/2025
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