Iseries/as400 Admin

**Gaming**:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

**Position Summary**

**Essential Duties and Responsibilities**:

- Act as third level technical support for all inbound calls providing 24*7 Infrastructure/Application Status surveillance utilizing monitoring, reporting & ticketing software.
- Update tickets as required by standard procedures, review, assess and complete customer service requests for technical support and escalate to Supervisor if needed.
- Active and regular maintenance of AS400/iSeries servers without assistance
- Drive and execute all AS400/iSeries server administrative tasks without assistance
- Troubleshoot all issues related to AS400/iSeries server administrative tasks without assistance
- Drive proactive tasks for AS400/ iSeries servers without assistance
- Document and develop next level AS400/iSeries administrators within team
- Ensure timely resolution to trouble tickets, review and general clean up of Ticket queue.
- Properly document customer interactions while routing and redirecting problems to correct resources
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services

**Qualification Requirements**:
**Required Experience**:

- Experience in Data Center, ITOC, NOC or MSP industry experience preferred but not required

**Preferred Experience**:

- Must be flexible schedule to accommodate a 24/7/365 industry; weekends, holidays and odd hours
- Familiarity with using ticketing and IT monitoring tools, Microsoft Excel, Visio.
- At least 4-6 years experience, preferably more, administering IBM i running on Power Systems servers
- At least one major system hardware upgrade (for example POWER7 to POWER8, POWER9, POWER10)
- At least one major operating system upgrade (for example, IBM i 6.1 or 7.1 to 7.2,7.3,7.5)
- At least one full system restore (as if from a site-down crash)
- Some experience in managing partitioned systems
- Strong experience in using journaling, especially remote journaling
- Understands the differences between independent ASPs, SYSBAS, and traditional ASPs
- Understands the functional differences between logical replication and clustering
- Keeps up with Technology Refreshes and has an awareness with new features and functions
- Some experience managing IBM i with SAN-attached storage
- Working knowledge of the HMC
- Strong familiarity with the latest Memo to Users and v7.2 TR 2
- Experience with Virtualized I/O (i hosting i, VIOS)
- Must be capable to executing all AS400 administrative tasks without assistance
- Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
- As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
- The Data Center/ITOC/NOC is a fast-paced environment, critical thinking is essential. Ideas need to be extrapolated from one situation to another.
- Familiar with Windows, SQL and VMware and network equipment like routers, switches, firewalls etc.
- Working knowledge of help desk software, databases and remote access methodologies

**Knowledge, Skills and Abilities**:

- Excellent verbal and written communication skill
- Ability to manage and trouble-shoot issues requiring problem resolution
- Ability to work with others to accomplish business objectives
- Must be highly organized self-starter
- Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times.
- Assigned duties should be performed in a timely and accurate manner

**Mandatory Technical Skills**
- Monitoring iSeries Server, Storage, Database
- Configuring Backups & Restoration
- PTF Installation and Upgrade
- Performance Analysis
- System Management
- Objects and User Profiles Audit
- Server Security understanding
- Operating HCM
- System Resources (OUTQs, iSeries devices) Maintenance
- Review Journal Receivers & Management
- Audit Software Licenses to alert before the license expires
- Monitor the Status of essential Jobs on iSeries
- Monitor Critical System Messages
- Review System Settings
- Purge Old Spool Files
- IFS Growth Monitor and Objects Audit
- Monitor Physical Files Objects/Damaged Files
- Review System Audit Levels
- Performance Analysis & Capacity Planning
- iSeries User Profile Maintenance
- High Availability (HA) support /troubleshooting

**Education**:

- Bachelor’s degree in Computers or Computer Applications or Information Technology (B.Sc., CS, CA, CT, IT)
- Associate’s degree or Technical school is highly recommended with a strong knowledge of computer functionality

**Physical Requirements**:

- This position requires morning, evening and graveyard shifts