Associate Student Connect

1 week ago

Lucknow, India Shri Vile Parle Kelavani Mandal Full time

**Job title**:_Associate Student Connect _

**Location**:_Lucknow _

**Purpose**
- Associate Student Connect coordinates the administration of academic programs offered at education center in a manner that serves the best interest of students, maintains the highest standards of academic integrity in accordance with the mission, core values, and purposes of the university.

**Duties & Responsibilities**
- Tele-calling during admissions. Post admission calling up students to provide any information.
- Support via mailers and telephone.
- Contact person for students for all queries
- Receiving student queries and routing of queries to the specific process group and replying the update to the student.
- Identifying, interacting and managing good visiting faculty
- Co-ordination for Personal Contact Programs
- Scheduling PCP’s and other lectures at the center
- Co-ordinating exams at the centers, both online and offline
- Interfacing with HQ to co-ordinate for all academic matters
- One point of contact to all walk-ins
- Providing mark sheets/study materials to the students
- Accepting the PCP form/exam form
- LMS support to students:

- Informing students about the steps to join live session
- Informing students about the steps to view recording
- Taking the queries with regards to assignment submissions
- Maintaining MIS of all student queries and status update of action taken thereon.

**Qualification**
- Graduate

**Experience**
- Minimum of 5 to 7 years of work experience in administrative role or experience in the relevant field. Having experience in education and education services sector preferable.

**Skills & Abilities**
- Management skills
- Ability to handle multiple projects and processes simultaneously
- Strong attention to detail
- Excellent verbal, written and interpersonal communication
- Student-oriented attitude
- Integrity, professionalism, strong work ethic and organizational skills
- Ability to work at a fast pace with mínimal supervision
- Adaptability and willingness to learn and improve in all aspects

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