Amazon Connect Developer
5 days ago
About company:They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.· Job Title: Amazon Connect Developer· Location: Pan India· Experience: 4+years· Notice Period:- Immediate joiners.JD:Key ResponsibilitiesAmazon Connect DevelopmentDesign, build, and optimize Amazon Connect Contact Flows (IVR, queue flows, disconnect flows, callback flows, voicemail, last-agent routing).Configure and manage Phone Numbers (DIDs, toll-free), routing profiles, and queues.Implement Agent Experience features – Contact Control Panel (CCP), call controls, metrics.Implement call recordings, S3 storage, encryption policies, and retention settings.Develop Lambda functions for API-based integrations and dynamic routing logic.Configure Call Disposition / Wrap-Up codes and return values to external systems.Integration (Core Requirement)Integrate Amazon Connect with Salesforce (Salesforce Voice / Service Cloud).Map caller ID / ANI to Lead/Contact → enable screen pop on inbound calls.Develop bidirectional data flows using:AWS LambdaAmazon Connect Streams APIAmazon EventBridgeAmazon SQS / SNSWork closely with CRM teams to ensure consistent logging of call activities and outcomes.Contact Center FeaturesBuild solutions for:Outbound click-to-callLast-agent routingSkill-based routingAutomated messaging on call outcomeVoicemail routingQueue-based dashboardsImplement real-time and historical reports using Amazon Connect, CloudWatch, or QuickSight.Security & ComplianceApply IAM best practices (least privilege access).Secure S3 buckets, encryption, retention policies.Ensure compliance with telephony regulations (TCPA, Do-Not-Call rules).Testing & DeploymentConduct functional and UAT testing.Implement CI/CD best practices using CloudFormation or IaC tools.Monitor deployments across multiple environments.Required Skills & ExperienceTechnical SkillsStrong hands-on experience in Amazon Connect (REQUIRED).Proficiency in AWS services:AWS LambdaAmazon S3Amazon DynamoDBAmazon CloudWatchIAMSNS / SQSAPI GatewayExperience integrating with Salesforce Voice, Service Cloud, or other CRMs.Strong JavaScript or Python development skillset (for Lambda).Familiarity with JSON, REST APIs, and secure integrations.Experience in telephony concepts:SIPCall flowsANI, DNISShort-code / long-code routingRecording retentionSoft SkillsStrong communication and documentation skills.Ability to work with cross-functional teams (CRM, Marketing Cloud, Telephony, Networking).Analytical problem-solving skills with attention to detail.Ability to manage priorities in a fast-paced environment.Preferred / Good-to-HaveExperience with Salesforce Voice or Amazon Connect CTI Adapter.Knowledge of Amazon Lex, Polly, Kinesis, or QuickSight.Experience in Education sector or CRM-driven contact center solutions.Salesforce Admin or AWS Associate certification (nice to have).
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