Servicenow scrum Master/license Management t8

5 days ago

Bengaluru Karnataka, India Daimler Truck AG Full time

Tasks
- Platform & Technical Knowledge:

- Hands-on with Agile execution in ServiceNow environments.
- Experience in managing technical debt, integration backlogs, platform upgrades.
- Familiarity with license metrics, app usage analytics, and PA dashboards.
- Working knowledge of SAM Pro (preferred), reporting dashboards, and scoped app governance.
- Agile & Scrum methodology
- ServiceNow modules: ITSM, SPM, HRSD, ITOM, App Engine
- Strong Excel/pivot usage, data-driven decision making
- Change/release planning alignment
- License usage analytics and cost optimization
- Stakeholder communication, audit readiness, reporting
- ServiceNow Subscription Management and Performance Analytics
- Excel/PivotTables for offline usage analytics.
- Roles Objective
- To drive Agile/Scrum practices within the ServiceNow program, ensuring structured delivery, backlog management, and cross-team collaboration across platform and business-aligned teams.
- To oversee and optimize ServiceNow licensing and subscription utilization, ensuring cost efficiency, compliance, and contract alignment across the enterprise.
- SAFe/ Agile Delivery Responsibilities (Scrum Master)
- Agile Delivery
- Serve as Scrum Master for multiple ServiceNow product teams (platform/core, catalog, CMDB, etc.)
- Facilitate all Agile ceremonies: sprint planning, daily standups, retrospectives, demos
- Shield team from scope creep, distractions, and blockers
- Drive sprint discipline: velocity tracking, burndown metrics, committed vs completed tracking
- Backlog & Planning
- Work with Product Owners to groom and prioritize backlog
- Track technical debt, stories, and epics tied to ServiceNow enhancements
- Risk & Dependency Management
- Track and resolve cross-team blockers
- Facilitate PI planning sessions and cross-pod alignment if using SAFe
- Ensure seamless delivery during upgrades, environment refreshes, or infra changes
- Reporting & Metrics
- Maintain sprint health metrics and retrospection logs
- Provide delivery updates to platform leadership and business stakeholders
- Enable ATF test progress and release readiness tracking
- License & Subscription Governance Responsibilities
- License Governance
- Own license model visibility for all active ServiceNow subscriptions (ITSM, ITOM, SPM, HRSD, etc.)
- Monitor and govern allocation, usage, and role assignments tied to subscription types
- Review licensing posture periodically with vendor and internal platform owners
- Usage Analytics & Optimization
- Perform role audits to identify misuse (e.g., ITIL roles not used in 60+ days)
- Align usage trends with renewals and future scaling plans
- Recommend role changes (e.g., move to View Only) for under-utilized users
- Access & Role Alignment
- Work with platform teams to ensure correct group-role assignments per license
- Track role sprawl and mitigate uncontrolled role provisioning
- Govern scoped app license consumption
- Vendor & Audit Support
- Support internal/external licensing audits
- Act as point of contact for procurement, finance, and ServiceNow account teams
- Maintain updated documentation of license types, counts, and consumption model
- Job number:
4048
- Publication period:
07/28/2025 - 07/29/2025
- Location:
Bangalore
- Organization:
Daimler Truck Innovation Center India Private Limited
- Job Category:
IT/Telecommunications
- Working hours:
Full time
- To Location: Bengaluru, Daimler Truck Innovation Center India Private Limited

Contact
- Malcolm Davidson

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