Customer Support Executive

9 hours ago

Bicholi Mardana Indore Madhya Pradesh, India Brand Concepts ltd Full time

**Role Objective**:
To deliver exceptional post-sales support and pre-sales assistance by managing customer

queries, verifying COD orders, ensuring smooth order fulfilment, handling returns, and

delivery issues, and converting abandoned carts into successful orders.

**Responsibilities**:
1. Customer Communication & Query Resolution

2. COD Order Verification - Verify all COD (Cash on Delivery) orders via phone call, SMS, or WhatsApp to reduce RTO (Return to Origin).

3. Order Management & Fulfilment Support

4. Returns, Exchanges, and Refund Handling

5. Delivery Management & Courier Escalation

6. Abandoned Cart Recovery & Conversion

7. Daily, Weekly, and Monthly Reporting

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Bicholi Mardana, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Master's (preferred)

**Experience**:

- Customer support: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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