Customer Support Representative

1 week ago

Gachibowli Hyderabad Telangana, India Intelex Systems Pvt Ltd Full time

**Job Overview**:
**Experience**:

- 0-1 Year Experience

**Key Responsibilities**:

- **Customer Interaction**:
Provide accurate information about products, services, and company policies.
- **Issue Resolution**:
Troubleshoot and resolve customer issues or complaints effectively and efficiently.

Escalate complex issues to the appropriate department or supervisor when necessary.
- Documentation:
Maintain detailed records of customer interactions, transactions, comments, and complaints.

Update customer information and track follow-up actions.
- Product Knowledge:
Develop a deep understanding of our products and services to provide informed assistance.

Stay updated on product updates, changes, and company policies.
- Customer Satisfaction:
Strive to exceed customer expectations and achieve high levels of customer satisfaction.

Follow up with customers to ensure issues are resolved and gather feedback on service quality.
- Team Collaboration:
Work closely with other team members and departments to resolve customer issues and improve processes.

Participate in training sessions and team meetings to stay informed and enhance skills.

**Qualifications**:
Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Experience: Proven experience in a customer service or support role is preferred.

**Skills**:
Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to handle stressful situations calmly and professionally.

Proficiency in using customer support software and tools (e.g., CRM systems, helpdesk platforms).

**Working Conditions**:
Full-time available.

May require occasional evening or weekend shifts depending on business needs.

Pay: ₹9,049.27 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

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