Student Counsellor

4 days ago

Thiruvananthapuram Kerala, India Edroots International Full time

The Study Abroad Counsellor is responsible for assisting students in selecting appropriate courses, universities, and countries based on their academic background, career goals, and financial capacity. Regular interaction with students and parents is essential to address queries and ensure end-to-end support throughout the study abroad process. Strong communication and interpersonal skills, empathy, and organizational skills are required for effective performance.

Ø Answering Enquiry Calls.

Ø Handling Walk ins (including handling other counsellors' walk-ins in their absence).

Ø Detailed assessment of Student Profile.

Ø Career Counselling - directing students to appropriate programmes and to apt countries as per their interest and requirement.

Ø Maintain confidentiality and privacy in handling student information.

Ø Providing guidance and advice to students regarding suitable study options based on their academic background, interests, and career goals.

Ø Provide accurate and reliable information to the students.

Ø Timely sharing of course options after the counselling.

Ø CRM Updation without making pending.

Ø If the students requested programmes that weren't on the list that was provided, do a programming search.

Ø Sending of Application Requests to Processing Department.

Ø Collection of pending documents from students as per the requirement from Processing Department.

Ø Copying the mail communications that students received from universities to processing department.

Ø Conducting Offer follow ups in collaboration with Processing Department.

Ø Payment Conversion.

Ø Interview coordination both mock and university interview with interview team and send them feedback from students.

Ø Sending students to IELTS department in the scenario of IELTS score is mandatory.

Ø Supporting with Visa Processing Department.

Ø Sending required documents of students to Documentation department, timely after fee payment.

Ø Pre and Post Departure Assistance.

Ø Act as a primary contact person for the student on behalf of Edroots.

Ø Coordinating with other departments such as processing, Documentation, IELTS in regards to student’s update.

Ø Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication.

Ø Checking of official mail to ensure timely and accurate response, including the spam folder.

Ø Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing - Promotional activities, Annual meet etc.

Ø Follow company policies.

Pay: ₹20,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Study Abroad field: 2 years (required)

Work Location: In person

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