Customer Care Representative

1 week ago


Noida Sector Noida Uttar Pradesh, India IMTS Full time

**Job Summary**:
**Key Responsibilities**:

- Address customer inquiries, complaints, and requests with empathy and efficiency.
- Provide accurate information regarding products, services, and processes.
- Record and maintain detailed notes of customer interactions in the system.
- Ensure timely resolution of issues and escalate complex cases when necessary.
- Maintain a positive, professional, and customer-centric approach at all times.
- Meet quality and productivity targets set by the organization.

**Requirements**:

- Minimum 12th pass or Graduate (any stream).
- Prior experience in customer service, BPO, or call center preferred (freshers may also apply).
- Excellent communication skills (verbal and written).
- Strong listening, problem-solving, and interpersonal skills.
- Ability to multitask and work under pressure in a fast-paced environment.

**Benefits**:

- Competitive salary package.
- Incentives and performance bonuses.
- Growth and career advancement opportunities.
- Supportive and dynamic work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Leave encashment

**Language**:

- English (required)

**Location**:

- Noida Sector 16, Noida, Uttar Pradesh (required)



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