Sales Co-ordinator

1 week ago


Mohali, India SPADE CONSULTING LLP Full time

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases with information about client issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist the sales team in day-to-day activities
- Enquiry follow-up
- Scheduling and managing the calls/ correspondence between the sales team and their clients.
- Updating sales funnel spreadsheet

**Requirements and skills**:

- Experience as a Sales/ Customer Support or similar CS role
- Familiarity with our industry is a plus
- Experience using remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities

MBA Sale & Marketting or equivalent qualification with 1-2 years of experience

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹240,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Sector 75, Mohali - 160055, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- total work: 1 year (preferred)
- sales: 1 year (preferred)
- Sales coordinator: 1 year (preferred)

**Language**:

- English (preferred)


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