
Sales Co-ordinator
1 week ago
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases with information about client issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist the sales team in day-to-day activities
- Enquiry follow-up
- Scheduling and managing the calls/ correspondence between the sales team and their clients.
- Updating sales funnel spreadsheet
**Requirements and skills**:
- Experience as a Sales/ Customer Support or similar CS role
- Familiarity with our industry is a plus
- Experience using remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
MBA Sale & Marketting or equivalent qualification with 1-2 years of experience
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹200,000.00 - ₹240,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Ability to commute/relocate:
- Sector 75, Mohali - 160055, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Master's (preferred)
**Experience**:
- total work: 1 year (preferred)
- sales: 1 year (preferred)
- Sales coordinator: 1 year (preferred)
**Language**:
- English (preferred)
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