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Tellicaller Back Office

2 weeks ago

Kolkata West Bengal, India RENU SB CREATION SOFTWARE PVT LTD Full time

**Job Title**: Telecaller cum Back Office Executive

**Location**: 2nd Floor, 36 Ballygunge Gardens, Golpark, Gariahat, Kolkata, West Bengal 700019
**Company**: Renu SB Creation Software Pvt Ltd
**Experience**: 1-3 Years
**Employment Type**: Full-time

**Education** - **12th pass**

**Incentives - Based on the performance & target**

**Job Summary**:
**Key Responsibilities:Telecalling Duties**:

- Handle inbound and outbound calls professionally.
- Communicate with clients to provide information about products/services.
- Follow up on leads and inquiries.
- Maintain a strong follow-up system for potential customers.
- Resolve customer queries and escalate issues when necessary.
- Maintain call logs and update customer details in CRM.

**Back Office Duties**:

- Manage and maintain records, files, and documentation.
- Assist in data entry, report preparation, and database management.
- Coordinate with internal teams for smooth workflow.
- Prepare and process invoices, quotations, and other documents.
- Perform other administrative tasks as required.

**Required Skills & Qualifications**:

- **Education**: 12th pass.
- **Experience**: 1-3 years in finance related telecalling, customer support, or back-office operations.
- **Technical Skills**: Proficiency in MS Office (Word, Excel, PowerPoint), CRM software.
- **Communication Skills**: Good verbal and written communication in English, Hindi & Bengali.
- **Interpersonal Skills**: Ability to handle customer queries with patience and professionalism.
- **Organizational Skills**: Ability to multitask and manage time efficiently.

**Why Join Us?**
- Opportunity to work with a leading Finance solutions provider.
- Career growth and skill development opportunities.
- Friendly and professional work environment.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Work Location: In person