L2 (Sd-wan Operations & Maintenance)

3 days ago

Chennai Tamil Nadu, India Kiara Global Services Full time

**Work Mode**: On-site, 6-day week (Mon-Sat, 9:30 AM-5:30 PM), O&M shifts as required

**Key Responsibilities**
- Configure and fine-tune SD-WAN policies, AppQoS, encryption methods, NGFW rules, and security features (antivirus, antimalware, IPS/IDS).
- Troubleshoot GRE/IPSec tunnel issues and coordinate with cloud service providers and telecom partners.
- Ensure logs are pushed to the SIEM platform and close incidents raised by the CSOC team.
- Add/remove network switches in monitoring tools; perform periodic patching, hardening, and version upgrades.
- Prepare RCAs, periodic reports, and address audit observations on time.
- Lead preventive health checks, performance tuning, and continual improvements of the SD-WAN solution.
- Assist and mentor L1 engineers; review their daily/weekly/monthly reports before submission.
- Coordinate with OEM Professional Services for escalations and long-pending issues.
- Hardening of SDWAN devices, patching.
- Coordination with OEM PS team for resolving issues & coordinating with OEM as escalation follow-up for long pending calls.

**Qualifications & Experience**
- **Education**: Full-time graduate degree (B.E./B.Tech/MCA preferred in CS, Electronics, or IT).
- **Experience**: Minimum 5 years post-qualification in Routing/Switching/SD-WAN; at least 3 years hands-on in PSU/BFSI/listed companies.
- **Certifications**: At least one professional SD-WAN certification; Versa SD-WAN certification preferred.

**Skills & Attributes**
- Strong troubleshooting and coordination skills across multiple teams and vendors.
- Good communication in English and Hindi.

**Other Requirements**
- Background Verification (education & employment), and Police Verification Certificate (to be submitted within 3 months of joining).
- Must be willing to provide telephonic/on-call support during emergencies.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

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