Customer Care Executive

2 days ago

Kharghar Navi Mumbai Maharashtra, India Saasaki Technology Private Limited Full time

Key Responsibilities:
Client Support: Handle inbound and outbound customer calls, responding to queries, complaints, and issues in a timely and professional manner.

Support Tickets: Manage and resolve customer issues using a ticketing system, ensuring proper tracking, prioritization, and resolution of each case.

Problem Resolution: Diagnose and troubleshoot technical and non-technical problems, escalating issues to relevant teams when necessary.

Customer Follow-up: Ensure prompt follow-up with clients to guarantee their issues are resolved and they are satisfied with the solution provided.

Documentation: Maintain detailed records of customer interactions, inquiries, complaints, and solutions.

Collaboration: Work closely with internal teams (e.g., technical, sales) to ensure quick and effective solutions for the customer.

Customer Feedback: Gather feedback from customers to improve the overall customer experience and identify areas for improvement.

Skills & Qualifications:
Excellent verbal and written communication skills in English and hindi.

Strong interpersonal and customer service skills.

Ability to handle multiple tasks simultaneously and prioritize efficiently.

Experience with CRM or support ticketing software (e.g., Zendesk, Freshdesk).

Problem-solving skills and ability to remain calm under pressure.

Basic technical knowledge or ability to quickly learn technical products and services.

Preferred Qualifications:
Prior experience in customer support roles is a plus.

Familiarity with [Your Industry/Product] is a plus.

Why Join Us?

Opportunity to work with a dynamic and passionate team.

Competitive salary and benefits.

Growth and learning opportunities within the company.

Role: Customer Success - Other

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Monday to Friday

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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