Quality Assurance

1 day ago

Hyderabad Telangana, India Saaki Argus & Averil Consulting Full time

**About Client**:
A leading BPO Organization

Role : Quality Assurance

A. Experience and Skill
- Education: Under Graduated Degree and/or Graduate with equivalent experience in Finance/Accountancy/Economics/Statistics.
- Should have 2 Years of experience in the BFS Domain Preferably Investment or Wealth & Asset Management activities Asset set up, pricing, and ongoing maintenance of various asset types used in multiple accounting systems etc. as a QA role.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficient in call monitoring software, MS Excel, PowerPoint, and reporting tools like Power BI.
- Ability to provide constructive feedback and coaching.
- Familiarity with US Wealth Management regulations, and compliance requirements
- Certification in Capital Markets / Investment Banking / Asset & Wealth Management would be an advantage.

B. Key Responsibilities

Feedback & Coaching: Provide timely, constructive, and actionable feedback to the team and supervisors to help improve. Also, to coach agents on Quality Procedures and Policies. (Conducting group huddles for Update Dissemination and One to One coaching and feedback session)

Reporting: Prepare and maintain accurate quality reports, dashboards, and presentations highlighting key quality metrics such as call quality scores, trends, root cause analysis, and improvement opportunities.

Quality Standards Compliance: Ensure adherence to BPO and client-specific quality standards, including the development of evaluation forms, checklists, and scorecards aligned with industry standards such as COPC or Six Sigma methodologies. Preparing and maintaining the Quality SOPs/ QAD as in when required

Continuous Improvement: Collaborate with the Quality and Operations teams to identify gaps, suggest improvements, and implement quality assurance best practices that improve customer satisfaction and reduce escalations.

Training Support: Assist in the development of training programs by providing insights based on quality evaluations, ensuring agents are continuously developing the necessary skills for superior customer service.

Root Cause Analysis: Conduct root cause analysis of quality issues and recommend corrective actions to address performance gaps and operational inefficiencies. Review and identify common problem areas that require focus, ensuring effective RCA and CAPA to improve Accuracy scores

Knowledge Management: Ensure that agents are aware of and updated with changes in policies, procedures, and banking products by participating in knowledge dissemination activities and calibration sessions.

D. Work Environment:
Ability to work in night shifts to align with the extended US banking hours.

Comfortable working in a dynamic, high-pressure environment with a focus on customer excellence.

This job description aligns the Quality Evaluator role with the specific needs of a US banking process while focusing on quality assurance and continuous improvement to enhance customer experience.

Reporting to

Assistant Manager Quality

  • Principal Quality Professional

    2 weeks ago

    Hyderabad, Telangana, India beBeeQuality Assurance Full time ₹ 20,00,000 - ₹ 25,00,000

    Job OpportunityWe are seeking an experienced and skilled professional to drive quality assurance across all project components.Your Key Responsibilities:

  • Director of Quality Assurance

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeExecutive Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description:Our organization is seeking a Senior Executive to oversee quality assurance and testing processes for products or services. This role will involve developing and implementing quality control standards and procedures, conducting regular audits and inspections to ensure compliance with quality standards, analyzing quality data to identify...

  • Quality Assurance Assistant

    1 week ago

    Kondapur, Hyderabad, Telangana, India vellanki foods Full time

    Perform routine inspections and quality tests on products to ensure they meet the required safety and quality standards. - Document inspection outcomes by completing detailed reports and logs; maintain historical records of quality assurance activities. - Assist in the development and implementation of quality assurance policies and procedures. - Coordinate...

  • Quality Assurance Executive

    1 day ago

    Hyderabad, Telangana, India Chaayos Full time

    **Responsibilities**: - Conduct regular inspections and audits of raw materials, production processes, and finished products to ensure compliance with quality standards and regulatory requirements. - Develop and implement quality assurance procedures and protocols to maintain consistency and integrity in all aspects of production. - Collaborate with...

  • Quality Assurance

    1 day ago

    Banjara Hills, Hyderabad, Telangana, India HRV GLOBAL LIFESCIENCES PVT LTD Full time

    Company name: HRV Global Life Sciences Pvt Ltd Job Description: Quality Assurance (QA) Officer - Pharmaceutical Industry Position Overview We are seeking a dedicated and detail-oriented Quality Assurance Officer to ensure that all products meet quality and regulatory standards in the pharmaceutical industry. The QA Officer will be responsible for...

  • Quality Assurance Intern

    6 days ago

    Hyderabad, Telangana, India Techolution Full time

    **2 days ago** - Hyderabad, India - | - Full Time - | - Intern **Skills Required**: - Non-Negotiable Skills: Web Application Testing Language (Java/Javascript) Automation Testing (Selenium / Cypress) Manual Testing Communication Skills Ownership Seeker Mindset Passionate Towards Work Extremely Ambitious Unbeatable Work Ethics Ability to...

  • Quality Assurance Specialist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeQualityAssurance Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance ProfessionalWe are seeking a skilled Quality Assurance Professional to join our team. The ideal candidate will have experience in designing, implementing, and executing test plans and procedures to ensure the quality and reliability of software applications, systems, or products.About the RoleThis role involves collaborating with...

  • IT Quality Assurance Leader

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeIt Full time ₹ 5,00,000 - ₹ 8,00,000

    Lead Quality Assurance SpecialistWe are seeking a seasoned professional to spearhead our Quality Assurance team in Hyderabad, India. This key role is critical for overseeing and mentoring staff while driving the execution of complex assignments related to Computer System Validation.Key ResponsibilitiesTeam Leadership: Supervise, mentor, and oversee a team of...

  • Software Quality Assurance Specialist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeQuality Full time ₹ 1,04,000 - ₹ 1,30,878

    Software Quality Assurance SpecialistAs a Software Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products.

  • Quality Assurance Specialist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeSoftware Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance SpecialistAre you a detail-oriented professional with a passion for ensuring software quality? Do you have experience in manual and automated testing, as well as a strong understanding of software development methodologies?Our company is seeking a skilled Quality Assurance Specialist to join our team. As a key member of our QA...