Tele Caller Executive

2 weeks ago

Dera Bassi, India Millions Kart Private Limited Full time

Our company is an ecommerce company. Ecommerce company means online business company.
Our company sells products online. Our company has its own website from where customers order goods online.All these orders are seen with us and we check all these orders and send them to the customers.We need a strong team to investigate all these orders. The main job of this team is to make calls on the orders booked by the customers. In this call, we clear many things by talking to the customer.Such calls are called confirmation calls. All these calls are made before the orders are dispatched.
All these calls are made before the orders are dispatched.
1. For order confirmation: Whether the customer wants to order or not. If not, then find out the reason for it and if possible then solve that cause.
2. Product editing: Sometimes at the time of confirmation on call it is found that the customer wants to make some changes in the selected item. Like changing the color, changing the model of the selected product
3. address editing: Sometimes the address given by the customer is incomplete due to which there may be issue in delivery of the product. We have to rectify this by checking it at the time of call.

4. Multiple quantity: Many times the customer books many things on COD. In such a situation, sending him many things at once can be harmful. We have to talk to the customer and send him less quantity or we have to take some advance payment from the customer.This way we know that the chances of the goods being sent back are low and will not cause any harm to us.

**Job Summary**:
We are working in Ecommerce.We sell items online. We are alraeady running in chandigarh and this is our 2nd branch in Zirakpur.
We urgently need telecallers. We have multiple departments in calling (Fresh confirmation call, abandoned departments, NDR (non delivery report), support department).
We need a dedicated person for the job who is very responsible and want to learn.

**Job requirement**:
1. Good communication skill ( Hindi + Eng)

2. Good in excel (We don't need an expert)

3. Handling calls,customer enquiry, handle queries.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹10,000.00 per month

Schedule:

- Day shift
- Morning shift

COVID-19 considerations:
Yes it mandatory to wear a mask at working place.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Computer skills: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91 7696558801

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