Business Operations Executive

4 days ago

Kochi Kerala, India Gifts Boutique Full time

**Job Summary**:
We are looking for a dynamic and organized **Business Operations Executive** to support and manage our corporate gifting vertical and B2B client relations. This role involves handling business communications, managing social media and corporate enquiries, budgeting for gifting solutions, customer engagement, and assisting with day-to-day sales and appointment coordination.

**Key Responsibilities**:
**1. Corporate Gifting & Client Relations**
- Develop custom gifting solutions as per client requirements and budgets.
- Prepare budget plans and quotation proposals for bulk/corporate orders.
- Coordinate timely delivery and quality follow-up with clients.
- Maintain relationships with existing B2B clients and vendors.

**2. Appointment & Schedule Management**
- Coordinate and schedule client meetings, both online and in person.
- Maintain a shared appointment calendar with reminders.
- Assist in preparing meeting briefs and documenting discussions.

**3. Social Media Enquiry Handling**
- Manage and respond to daily messages and enquiries from Instagram, Facebook, and other platforms.
- Coordinate with the design/content team for enquiry follow-ups and campaign responses.

**4. Customer Engagement & Retail Sales**
- Attend walk-in customers and assist them with product selection and billing.
- Maintain a professional and friendly attitude while dealing with clients.
- Upsell premium gifting options and build long-term client trust.

**5. Operational Support**
- Track order status, dispatch schedules, and payment follow-ups.
- Maintain Excel sheets or CRM tools for enquiry tracking and performance reports.
- Coordinate with warehouse and design teams for order execution.

**Required Skills**:

- Strong communication skills (English & Malayalam mandatory)
- Ability to multitask and manage multiple client accounts
- Prior experience in sales, business coordination, or corporate gifting is preferred
- Proficiency in Excel, Google Sheets, WhatsApp Business, and basic CRM tools
- Social media savvy - especially Instagram and LinkedIn

**Work Attitude & Culture Fit**:

- Should be proactive, reliable, and customer-focused
- Willingness to learn, adapt, and take initiative
- Should maintain professional decorum with clients and internal teams
- Friendly, positive attitude with attention to detail

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Work Location: In person

**Speak with the employer**
+91 8089757187

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