Patient Enquiry

2 days ago

Calicut Kerala, India MICAA SKIN CLINIC Full time

Key Responsibilities:
1. Enquiry Management:
Respond promptly to leads and enquiries from Meta (Facebook/Instagram), Google, and Just Dial.

Convert leads into confirmed appointments and follow up effectively.

Maintain enquiry logs and conversion reports.

2. Front Office & Reception:
Greet and assist patients and visitors with a warm, welcoming attitude.

Manage appointment scheduling, patient registrations, and walk-ins.

Coordinate with medical staff for seamless patient flow.

3. Patient Care:
Provide pre and post-consultation guidance to patients.

Address basic patient queries and ensure a pleasant clinic experience.

Collect and document patient feedback.

**Required Skills**:
Proficiency in computer operations (MS Office, Google Sheets, etc.).

Experience with WhatsApp Business for communication and follow-ups.

Excellent communication skills in English and [mention regional language if applicable].

Pleasant personality with a customer-first approach.

Preferred Qualifications:
Minimum 2 year of experience in a similar role in a clinic or healthcare setting.

Knowledge of basic healthcare procedures and patient service practices.

Pay: ₹20,000.00 - ₹250,000.00 per month

Schedule:

- Day shift

Work Location: In person

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