Guest Relations Executive

4 days ago

Panaji, India Sonidero Hospitality Private Limited Full time

**Job Overview**:
**Key Responsibilities**:

- **Guest Reception**: Greet and welcome guests with a friendly and professional demeanor.
- **Reservations & Seating**: Manage bookings, walk-ins, and seating arrangements to optimize the guest experience.
- **Customer Service**: Address guest inquiries, concerns, and special requests promptly and professionally.
- **Personalized Experience**: Assist guests in understanding the menu, beer selections, and special offerings.
- **Brand Representation**: Serve as an ambassador of the tap room, sharing its story, values, and offerings.
- **Complaint Resolution**: Handle customer feedback and resolve issues with diplomacy and efficiency.
- **Event Coordination**: Support brewery events, beer tastings, and promotional activities.
- **Payment Assistance**: Guide guests with billing inquiries and ensure smooth payment processing.
- **Clean & Organized Reception Area**: Maintain a tidy and welcoming front desk or hostess area.

**Qualifications & Skills**:

- Prior experience in guest relations, hospitality, or front-of-house roles is preferred.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to customer service.
- Well-groomed, professional appearance with a confident and friendly personality.
- Ability to multitask in a fast-paced environment.
- Proficiency in reservation management systems or POS software is a plus.
- Fluency in English; knowledge of additional languages is an advantage.
- Flexible to work evenings, weekends, and holidays as required.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Panjim, Goa: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

**Location**:

- Panjim, Goa (preferred)

Work Location: In person

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